I received the chair timely and packaged well. The description was very accurate regarding size, material and color. It is a very light gray and blends well in the room. The chair is on the firm side and that is fine for me as I have back problems and it helps me retain good posture and not sink down too low making it difficult to get out of. I feel it was an exceptional value for the sale price.  Before trying to sit, swivel or rock in it, be sure to remove both ribbon ties on swivel base from packaging.