We were somewhat worried about ordering a hot tub on-line, but decided to risk it in order to save 50% from our local stores. Our hot tub was delivered ahead of schedule and the delivery crew placed the hot tub right where we needed it in the backyard (a fair/generous tip inspired them). We had the hot tub connected to electricity by a local handyman and so far we are very happy with the hot tub. The jets are powerful and there are a lot of options for adjusting pressure for various jets. The colored lights are fun, the waterfall is a nice extra feature. The cover that came with it is great. We added steps and a cover lifter, all from Wayfair, and all have worked out well. All in all, we are very pleased and happy with our purchase.