I received by far the BEST customer service. My order seemed fine, then b/o, which was not acceptable at all. I’ve just had surgery and needed the power recliner very badly. The rep sent an email to the manufacturer and in 2 days, the chair was delivered. The recliner is a lifesaver for me! My son assembled the chair in a few minutes and it has worked beautifully. I sleep in it as until I heal, I can’t rise out of bed myself. What a blessing the power chair is. Kudos to the customer service representative that went above and beyond to help me. I’ll go to Wayfair first for online purchases. You won my business for life. Excellent products and service.