I've tried to use the product several times. Even right out of the box it didn't work. The minute the brush touches a surface the whole thing shuts off. I thought maybe I'm not suppose to be using it on a couch cushion, but nope clearly shows a lady above using it on a couch. I did everything exactly how the directions say and the moment it touches any surface with the brush moving it shuts off immediately. So then I try to at least suction up the solution I sprayed and now I have a giant wet spot I have to wait to dry because it doesn't suction anything up either. Big surprise. This machine was like 100$ and it complete trash. I literally can't even use it. So now I have two problems.