it worked great for like a month. all of a sudden the turbo action brush wont rotate. i clean it out. still nothing. i look up troubleshooting online, which doesnt correct the issue. so i finally called samsung and they tell me i have to ship the entire vacuum to there servicer. she seemed surpirised that i dont have a stock room of cardboard boxes large enough for a vacuum. i specically ask why they cant just replace the broken attachment which is likely cheaper than paying to have it serviced, butvthe answer is just sorry gor the inconvenience. and just sending the attachment is not an option either because they have to check the entire vacuum. it is also very finicky if the filters arent cleaned frequently...more often than any otger vacuum ive used. clogs quite often.