I love this thing! Took 3 handymen to put it together, and one still needs to come back because it won't open. We think that is because it is not completely level. I would like it to be able to open up, but if it can't it will be ok. I just would have like to have been warned that it would be an issue unless the cement was completely level. I also emailed the SORARA company, who told me to contact my city as if that would be some help! lol SORARA customer service sucks.