There were two parts that wasn't with the swingset. I called on a Monday and the parts were here on Thursday. I had read on the commets before I bought the swingset that this happens a lot. I love the fact that all I have to do is spray it off to take care of it. It isn't for kids older than around six or seven. Older kids are either bored or too heavy. Perfect for younger kids. I think it is a little pricy. I think that could be because you put it up and forget it. My grandson loves it and that is what matters. Thank you so much. I will be back for other products.