I was very happy with customer service because when I couldn't track my shipment they checked into it right away and shipped a new one out and I received it very quickly. However, I am not happy with the quality of the product. This was an expensive item. The predrilled holes didn't line up, the instructions for the legs aren't explained well and the biggest problem is there are many spots that are missing paint. For the amount of money I spent on this, the paint should be of better quality. I have many furniture pieces to buy because I'm moving but I can get the same quality for alot less money elsewhere.