The collection of the Memoirs Stately is very nice from Kohler. when this arrived the Ups and my son help to bring in this box. I could here movement no not of an animal or anything like that. But it was broken at the bottom of the bowl and there was so many pieces at the bottom of the box. The box look like it was it fight and lost. So I call wayfair and the representative was very nice said that another will be on its way. Which it did and wayfair don't play around the next shipping had so many encasements surrounding in the box that if it fell down the steps it would be just find. When taking it out of box the toilet is beautiful couldn't ask for anything else. When my bathroom get done I know this was the right item to purchase. I bought it in white because the wall for the shower will be white the wall will be green and everything  else is white but not  the floor.  I can't wait to see the magic. Thank you wayfair for looking out for your customers.