Bought one of these bidets about 8 years ago, My wife loves it and wouldn't be without it. Since then have purchased 2 other non electric models, one for another bathroom and one for our other home out of state. The original finally had a problem that i couldn't repair, so we purchased a new one. The company offered to repair the old one free of charge. We just had to pay for shipping it back. The repaired it completely and returned it within a few weeks. So now we have an extra one which I will probably install in our guest bathroom. Great company and a great product.