The swing set was damaged and a nightmare to put together according to my contractor.  He charged me $900 since it took 9 hours to put together.  Some of the wood is damaged and pieces don't line up.  The instruction manual is 69 pages.  I could not reach anyone by phone and "chat" passed the buck and would not help me.  You lost a customer and I will never purchase anything from Wayfair again.  Untrustworthy company