Once I received the Jeep & had it all set up, I realized that all the functions were not working. I emailed the company & they very fast to answer & very helpful. We issued a return for a new one. They handled all the arrangements for return & pick up. once it was picked up for the exchange we received a new one within 3 days! The new one works fantastic and my little one is head over heals for it !! So glad I went with this