My review is simple. I ordered the microwave on the 26th of March. I received it on the 18th of April. It has not been installed as of this date. I can tell you the box that it came in is very nice. It appears to be well packaged.  I am basing my review on my prior experience with LG products. Our kitchen and laundry room have LG products only. I have been quite pleased with LG.