The platters looked beautiful. They arrived SHATTERED. Even though they looked well-packed, the bottom one was shattered, the middle one was broken in half. Only the smallest one survived.  I was devastated because these were supposed to be for Thanksgiving. The rep said there was no way to replace them before the holiday, so I am getting a refund. I was also given a measly 10% off coupon for a future order, which I think is a slap in the face.  I think 25% off (at least) would have been sufficient for the inconvenience I had for my dinner party. The coupons that come in the mail are all for 10% off.