Last one we had lasted only 6 months. Hoping that  we just got a bad unit. With things that are mass produced, sometimes you just get a lemon. My overall experience with the company has been so so. When our dishwasher had an issue, a tech came out and fixed it pretty quickly. The microwave replacement was big battle. We had to involve our builder to ultimately get it replaced. When the microwave works, it works well. Even cook, good features, and looks pretty slick with the chrome vent option. For the price, it’s a pretty good microwave provided it lasts. [This review was collected as part of a promotion.]