I have never hated a vacuum as much as I hate this vacuum. We purchased this brand new almost three months ago and it literally clogs EVERY single use. The brush head is very close to the plastic which promotes clogging. I have never had to unclog a vacuum as often as I have in the last three months. Today was last straw and I purchased another vacuum out of desperation and frustration. We do have a very heavy shedding saint Bernard but for a vacuum that advertises itself as being specifically made for pet hair it's honestly the furthest thing from the truth.