To be honest I ordered this machine on a recommendation and I was also desperate because my Breville finally died. So I ordered this in a hurry…I had to have my latte in the morning and Starbucks was bleeding me. Well I was so disappointed across the board. I was used to automatic shots being pulled, the steamer wand is to short, the coffee isn’t hot enough. But I have my Latte’s even though I microwave it. Oh well live and learn!