I bought this toaster to replace one that we'd had for over 10 years, so we were expecting similar toasting experience. Our old one had a bagel option, which we use a lot, so I made sure our new one had this too. But our old one ALSO had a "frozen" option, and this doesn't. I didn't realize what a difference that would make. So when we toast anything frozen, it doesn't come out as we'd like. It either undercooks (bagels) or overcooks (waffles, French Toast). I'll probably replace it and give it to my daughter at college. [This review was collected as part of a promotion.]