I think your feedback system is broken!  You should fire the person in charge unless you are purposely wanting folks to provide off the cuff reviews for items they may well have not even unboxed.  For all I know the fountain could be in five pieces inside the box which I only received 5 hours ago as I was headed out the door for an appointment!  Give me a couple of days to submit a genuine review of my experience with the product or put this one out to show customers you don’t really read them.