On the positive side, my delivery date was moved up twice.  Usually, delivery dates are pushed back.  When I received my last delivery update, I was told I would receive a phone call 30 minutes before delivery.  I stayed near home but I never got the phone call and when I returned home, the chair was sitting in the driveway.  The cardboard box was torn in several places and the taping around the box was loose and torn.  I took pictures of the condition of the box before I opened it, just in case the chair was damaged, but it was in good condition.