I own many Oxo kitchen and cleaning products and have always been 100% satisfied with the quality and function of each. Recently I purchased a Soap Dispenser Brush for Dishwashing. It is the one that refills at the end of the handle. Unfortunately it does not now and never has dispensed soap. I filled it, pressed the dispensing button, and something is not connecting. I know this is a fluke because Oxo products are top quality. I am also confident that Oxo will make it right.