The pillows arrived and were vacuum packed which wasn’t a concern. When I took them out of the wrapper they didn’t really “fluff” up though and after now having had them for a few days, they are pretty flat in appearance. With that said, and why I’m giving 4 stars and not less, they are incredibly soft and after using them them for several nights now, I do love them. They support my neck perfectly and I can’t complain - other than I wish they were thicker. *Revising my 4 stars to 5! The more I use these, the more they “fluff” up! Love the softness and the thickness!