Bought the Ghostbed after researching MANY other online options. The reviews and guarantee and financing made me choose GB in the end. I am glad I did; I have slept through the night every night since having it, I don't wake up with hip or back pain like before, and I've even been having less hypnagogic hallucinations (big win for me.) When you feel the bed by touch when it first arrives it feels way too soft which worried us, but as soon as you lie down on it, it completely cradles and forms to your body, making it firm and supportive, but still soft. Loving the bed so far!