I purchased this shower panel in September of 2012. As we were building our first home and wanted something special in our bath. Then in November had a bad car accident and had to put the house on hold. Finally we just moved in in October 2015. was in love with our new shower as the jets with hot water help me with back pains, Really helps me get going. Until it quit making hot water one morning. So i had a plumbing friend come to see what the trouble was. turned out to be the thermostatic valve. Contacted Vigo to get a replacement by email , Was told even thou was way out of warranty they would still send a part and instructions to install. Cant praise Vigo customer assistance enough. Will defiantly recommend Vigo to my friends and family.