The chair is nice looking, has great back support, but the seat is a little hard.  There’s not much cushion which means overtime, you start feeling it in your behind.     I would have given 5 stars if the panel on one of the casters didn’t fall off out of the box.  Tried putting it back on, but may require glueing it, which I shouldn’t have to do for something brand new.  Tried contacting Techni because that’s what the instructions ask you to do, and so far, a Harry told me to make a request on their website, which asks for part numbers when there are none, and that was an upset for me. I thought Harry should have taken the information so the problem could have been rectified at that moment. So, if that’s how that’s an example if their customer service, I’m not impressed. I will try again since this is day 3 since delivery. Reason for another star removed.