This fireplace arrived in three boxes on the same day. It was well packaged, no damage, and all the hardware was enclosed.
The fireplace went together easily, took a little over an hour.
The problem is with the firebox. The ambient lighting does not work, but I can overlook that, the big problem is trying to get the sticker glue off the glass. I have gone on line and tried using the tips Bob Villa gives for removing glue from glass, so far not much luck.
For the life of me I do not understand why manufacturers continue to stick big, goopy stickers on the front of products. There are stickers that stick to glass without using glue, it would have been nice if that kind of a sticker was used. And, I might add, the sticker on the front of the firebox is not small.
If I finally get all the goo off the glass I believe I will be happy with the fireplace. We shall see.