My pro came on time and was very nice. He worked very hard and got the beds assembled for me. My only issue... they sent one guy. ONE. I paid a lot of money to watch one guy struggle. I could have struggled with my friends for free. I did talk to someone from Handy directly after he left to bring this to their attention and they thought it was ridiculous, as well. ONE guy, to assemble bunk beds?  Come on. A five year old could have told you that wouldn't work. Please know, this is in absolutely no way a complaint of my pro. He was EXCELLENT. He worked very hard, was extremely kind, and never lost his "can-do" attitude. It's whoever scheduled ONE guy to assemble bunk beds that should be on trial here. What an idiot. If they sent two (like any normal person would think of doing) pros, the job would have been done in maybe 35 minutes. Took my guy around 90. He better have gotten a raise!