Boy was I surprised when these pillows showed up in a tiny box! They were packaged so tightly, that I thought I ordered incorrectly. Opened them up and gave them the 24 hours the manufacturer suggest, fluffed them and have been smiling ever since. They are perfect! Not too firm, not soft and mushy, just right! (I'm starting to sound like Goldie Locks??) Needless to say, I'm a happy girl!