The tree itself is beautiful. But when I first put it all together, the lights on the bottom third were not synced with the top 2/3. The bottom would be white and the top would be color and vice versa. I emailed the company and they wanted to make me jump through hoops with my receipts and order number and so forth. I slept on it and I got up and I thought what if I unplugged that bottom part from the rest and move the plug around a little so I did and it worked. The tree itself is very nice. The company is pretty user unfriendly