We were slow to open the package since our kitchen was being remodeled and didn't open the box until they were ready to install.  There was a piece missing and we had to get it or they couldn't install.  My husband called customer service and they immediately put a completely new one, not just the missing part, in rush mail.  Got it installed and it's beautiful and works great.  It's our first pot filler and we are so happy with it.