Faucet is a 10, Wayfair is a 1.  Despite wayfair's offer of an "open box" unit for 1/2 the price, I paid full price for this faucet, $700.  I of course received "Open Box" anyway, yes with parts missing.  Wayfair did give me a discount, but nowhere near the open box price.  I was furious, the only option they gave me was to return the unit.  I went ahead and had my plumber install it....it's a lovely faucet.  I love the "Berry Spray" and magnetic docking.  But super mad at Wayfair still for not honoring the "open box" price.