I have been reading reviews here and noticed that cricket doesn’t reply to many commpaint/ issues at all. Out of the first ones (may about 10) only 1 was replied to and it was one about a subscription that could be purchased in future by another person being gifted a machine.  (Future profiTs???) what are you thinking cricut? The reviews here and on other cricut machines have made me reconsider.  It is truly sad because in the past I have heard good things but even that talk is down and don’t hear as much anymore.  And due to cricut guidelines for posting I am going to copy n past this in other public’s places to bring this to people’s attention.  So regardless whether posted on cricut website reviews or on google, fb, or any other place, IT WILL BE POSTED. If it were my company I would be all over customer issues and on my game with customer support. After all “The customer is always right.” When you run a cutter based business!!!!