I've had this model about a month. Unfortunately, as I was bringing it out of the cupboard one morning the carafe slipped out, fell and broke. I bought the "universal" replacement carafe but I have not been able to brew coffee properly. My problem is toggling the ball in the bottom of the coffee basket, so that the coffee will drip into the carafe. I've inserted the smaller lid that came with the universal replacement carafe to its least cm. hoping to toggle the ball, but this only happens when I insert the carafe and place it on the coffee maker hot plate.