Absolutely the worst experience ever! First time I have ordered the toilet and received it, it was damaged. Ordered replacement, also came in cracked and defective. Third time, the toilet was in horrible condition and was damaged even more than the previous two toilets. Didn't even take it out of the box! I am beyond upset and disappointed and I feel like I have waisted my time (a month!) on this issue, that would not get resolved. No matter how much I have stressed that the toilets are fragile and should be shipped and handled with extra care and a lot of packaging to prevent it from damage. Customer service was quick on setting up the replacements for me, and appeared understanding, however nothing gets done. In the end you're faced with the same problem. Don't waste your time and money!