So far I have not fully received my order, as one of the cushions was missing, and when I told customer service about my incomplete order I was told they could send the missing item in a month. When I asked if this was the best they could do I was told the missing part could be sent in a little over two weeks. What I have received so far seems to be a good product for the price. The poor review is really based on the poor customer service I have received. This is the first time I have used wayfair, and I am just hoping this is not a common occurrence.