Experience was above average, not exceptional or great.  Surprised it took as long as it did to arrive although at least my expectations were properly set that way.  It came with the green top, not the white I ordered. Thankfully, I like and will keep the green. The dropoff was strange; they sent robo voicemail telling me it'll be there in 30 minutes, ~10 minutes later I walk outside to see it on my front lawn. I am thankful Birch creates primarily real-wood vanities which are solid, not much veneer, so thank you for that!  Overall a very nice product.