Product arrived on due date. The leg of the couch did not correctly screw in because the grooves were not saudered completely. After reviewing product on Wayfair, immediate action was taken and a new couch arrived within days. Perfect timing for when my out of town relatives stayed over. Talk about GREAT customer service and delivering a new quality product in a timely manner. I appreciate the accommodations the Wayfair team made. They understood my frustration and without further distress, they professionally reacted. This product goes from 2 stars to 5. Beautiful sleeper sofa once put together. Great accent piece! Thank you, Wayfair!