I love the couch.  It is exactly what I wanted and is a perfect fit. I have only had a week so I can't comment on its ability to hold up over time.  It was easy to assemble.  The Wayfair customer service rep who helped me was excellent as were the in home delivery people.  The reason for a 4 instead of a 5 is damage to the couch.  When the big box was brought in, there was a clear and large (5 inch across) hole in the box. I asked about it.  the delivery man said that he asked the warehouse about it and they said it was no damage to the couch itself.  Well, that was wrong. the mess bottom has a hole.  since there is no skirt to hide the hanging mess, I had to tape it closed.  Is it disappointing? Yes.  Is it worth sending the otherwise lovely couch back?  No.