When I received this item the box was trashed and the item had clearly been put together before and returned. All the hardware was loose with a ziplock baggie that had holes in it. Clearly another customer had ordered this and returned it. There were no instructions so I wasn’t sure if I had all the pieces or not.  When I chatted with customer service they were less than helpful. The box was so trashed I couldn’t return it without going out and purchasing a new box to ship it in. And the only way I could receive any sort of refund was to ship it back. I didn’t appreciate that Wayfair sent me a used piece of furniture and then made it my problem to get it back to them when they shouldn’t have shipped it to begin with. Buyer beware.