I was surprised that a "divot" formed in the pillow top almost immediately, and remains. Even though it is supposed to be "firm", the pillow top makes it more difficult to move around on and get off of the mattress. Apparently, just lying on it in the store doesn't provide a good feel for the mattress in daily use. In hind-sight, I believe I should not have chosen the pillow top style. Considering the cost, I would rethink the whole process.