After assembling the 4 chairs I ordered, I thought the chairs were great until I noticed the top of the side post of the back of one of the chairs was beginning to split. The return policy as stated on the web site requires me to put the chair back into the original packaging to return, which would entail disassembling the chair, and then having to reassemble a replacement. Based on that policy, I decided to keep the defective chair but I then I wrote an initial review describing my disappointment and rated the chairs only 3 stars. A customer service agent promptly contacted me, readily agreed that disassembling and repackaging the defective chair was not a reasonable procedure , and set in motion a replacement shipment. As the chairs come in a package of 2 chairs, I received 2 additional chairs. The new chairs, and 3 of the initial 4 chairs, are very sturdy and look great - so now I can raise my rating to 5 stars.