Very old office chair fell apart, needed new one. Went to local Staples, they had chairs some marked with prices, some not, and no humans available for assistance. Went home very discouraged. Went online to Wayfair, found the product I wanted, reasonable price, good reviews and expedient shipping. Ordered product, assembled product, sitting in product writing review. Very happy camper, the rest is history. Will use Wayfair againl