Shipping was quick and efficient. Box was a little awkward but I managed to get it down the stairs to our bedroom and unrolled all by myself. Only took 24hrs to decompress fully and we enjoyed our first night of sleep on it last night. It is true to medium firm, perfect support without sinking and feeling swallowed up. Good edge support. We are larger people so we will see how it holds up over time, but so far so good!