I love the hall tree.  Was not happy with the customer service I received.  Item was ordered on 3/10 and was to arrive on or before 3/21.  I called on 3/23 to check status and was not really told y or where my item was but that I would be getting a email. A day or so later I got email stating it would arrive by 3/29.  I did arrive but I still don't know what the hold up was.  Have not assembled yet so we will see how that goes