I gave it a 5 because we love the chairs. However, the assembly was a bit awkward. Some of the bolts were difficult to install. I ended up stripping the tread on a couple of the bolts but I used locktite on them which should make it fairly durable. Also one of the legs was somehow off a bit, I had to really force it into place. I’m stubborn so me sending it back and waiting or refunding was not an option. Like I said the chairs are great, we love them in our new home. We have bought several other things from wayfair that we also enjoy. Despite the less than cooperative assembly, I’m sure we will continue to make purchases from here. The shipping is fast and the product looks like what it’s supposed to.