The delivery was great. The delivery was prompt and the delivery people were professional, conscientious and communicative. The rug, on the other hand, looks quite different than the photo. It’s much more washed out. The colors are more faded, less saturated. We like the texture and feel of the rug, but are very disappointed with the colors. I was only going to give 2 stars, but because the delivery was handled so well and the delivery people did such a good job, I added an extra star. I’m not one to typically write reviews, particularly negative reviews, but I felt the need to, since it was a fairly big expenditure and it was pretty difficult to get the rug put down in our already furnished bedroom.