We ordered 5 of these stools and 2 have arrived so far (in 2 days!).  One stool arrived looking a little worse for wear.  The box was ripped and taped, the stool had come apart and had quite a few nicks.  I called Wayfair and they are sending out  replacement- no hassle, free shipping, no repackaging and returning necessary.  The other stool is in perfect condition- a sturdy, beautiful piece that is easy to assemble and very comfy.