I am happy with the bed. But professional installer was not as some of the screws did not line up. And along edge of boards there is a jagged edge in one place.  The quality of the bed is not as good as it should be.  So far bed is working fine, and like I said before am happy, but concerned over time if something happens will you stand behind repairs  I did not take out the extended insurance, I am a senior on fixed income and took loan out to purchase the adjustable bed frame and mattress.  I just spoke to your customer service, John asked him to make a note I had called with this issue.  Could someone contact me with conformation my issue has be delivered.  Thank you Nancy Hegland