I could not fault any aspect of my order. I ordered on a Friday afternoon and it was delivered by 2pm on Monday. Sean in customer services was particularly helpful and professional. The Panther delivery service was absolutely spot on with frequent upgrades to my mobile and email accounts including two phone calls from the driver Brian. They delivered within the time frame (2hrs) that they had sent me 24 hours before. That meant that I didn't waste any time that day. Lastly but most importantly the mattress is terrific value for the money. It was delivered vacuum packed so easy to handle and I left it 48hours, although it probably didn't need that amount of time at all, to get back to full dimensions. It has all the properties that I wanted, orthopaedic, hypo-allergenic, coil sprung, dust mite resistant and a good 8inches in depth. have already recommended both the mattress and the company to family and friends. Couldn't be happier!  Photo prior to making up the bed!