I am extremely happy with this product. I am able to use it with k-cups as well as coffee grounds. It brews single cups as well as an entire pot. There is an option for iced coffee as well which has been nice. My favorite feature is hot water dispensing option. The water goes through a sore rate line once a switch is flipped and it is ready immediately as hot water to be used with hot chocolate, soups, or teas. I keep extra water in the holding reservoir for this purpose and it has worked great. I have had no issues with this product so far and am very happy with all of the features.