I have ordered from Wayfair 3 times and each time has been great. This time I ordered a cat tree and it never ended up arriving and their customer service was phenomenal. I did not have to try to convince them to fix it they just fixed it as soon as I mentioned that it had not arrived. They sent me a new one and then emailed to make sure I got it this time. Thank you for empowering your customer service representatives to be the best. As for the cat tree itself, the fabric is nice and my cat loves it. It was pretty easy to put together and despite some wobbling under my 14 lb cat it hasn't fallen over and actually seems pretty sturdy.