This product was installed when we built our house in 2007. We had no issues with it until last year. The sprayer started leaking. I called Pfister and they told me to give them the product number and they would send me a new one. I also told them that the soap dispenser wasn't working real well and they sent me one of those also. The people I dealt with were real courteous and helpful. I received the parts quickly.
When they say lifetime warranty, they mean it. When they say friendly and helpful, they mean it