I found this comfortable, looks fabulous and its well made. The seat is firm, not soft which actually I prefer as it feels tough. The instructions are awful - but you can work it out fairly simply. Importantly, I notice some people have mentioned it tilts  - which is the mistake I made. When fitting the plate to the seat, you will see there's an arrow. That needs to point to the front of the seat. It doesn't mention that in the instructions but if like me you just whacked the plate on, it titled slightly to the left. It was only when I looked at the plate again I could see there was an arrow pointing to the left! In other words, have it pointing to whether ever you need it to tilt!