I bought this product one year ago for my beautiful terrazzo floors (Only 3 rooms) I used it exactly 3 times prior with good results, but this time there was NO steam and the motor ran really hot. I always use distilled water only and I checked for each part to be clean and in the right place before calling the help line...they went over each thing I already checked and said it was probably the motor,then told me my machine was out of warranted and I would have to call their local repair man to see how much it would cost. On doing just that he recommended that to repair the motor would be as much as buying new...It took 3.5 hrs to to an hr and a half job because i had to keep removing cleaning an replacing th pad and had to use floor cleaner to take the place of the steam.....REALLY REALLY POORLY MADE that it would break after 3 uses