I purchased a Prestige Pro 665 almost 4 years ago and contacted your Customer Service Team recently to advise you how disappointed I was with the original cover that came with the bbq. The bbq is top of the line and quite expensive and I would expect the accessories would be top quality to align with the brand but the cover faded within 6 months and over the past couple of years the fabric started disintegrating with holes showing up everywhere. Anyway when I explained this I was pleasantly surprised when your CS immediately offered to replace the cover with your newest model free of charge. It is great that you stand behind your brand. It has restored my confidence in buying Napoleon products.