It works fine, I bought the open box item, it arrived safely and looked brand new, no flaws.   I decided to upgrade, I already had a 5 cup stainless steel hamilton beach maker, I swear I like it better than this one.  it is quiet, keeps it hot, brews quickly.  I think I maybe just need to play around with the amount of coffee  I am adding since I am making more than the 5 cup size I had, I do not think the fault is in the coffee maker.  I have bought this brand for years and prefer it over others.