I was nervous about ordering such a large item online, but didn't really want to waste a lot of time running from store to store looking for the "right" futon.  So far, I'm glad I ordered from Wayfair.  My order arrived when expected and in good condition.  It took a few hours to put together, but we knew that going in, so no problem.  Since we haven't had a chance to use it as a bed, I can't speak to how comfortable it is.  But, when we laid down on it, is seemed like it would be pretty comfortable.  Time will tell.  So, for now I'm giving it 4 stars.  The only annoying thing was the delivery.  That's more on Fed Ex than Wayfair.  If I hadn't been home when the delivery came to ask the delivery guy to put it in the garage--I would have found 4 boxes blocking the entry to my house.