So, where do I start? We've had InSinkerators for 15 years. We had one installed when our house was built. After 4 years, it broke down so we ordered another and now after 10 years, we've just received our third one. This last one was a little workhorse! My husband has installed two of them with no problem at all. Good instructions. This last model I chose because of the look and ease of the handle. We don't want cold water from the mechanism so ours is the plain hot-water only. The water is hot enough for a cup of tea, or a cup of noodles, or to fill my rice cooker etc, etc. One could always put the kettle on, but this is my 'immediate gratification' little luxury. Great product.