This was a replacement after the wood frame on our original chair broke. Other than the wood joint seeming to possibly have a defective joint, we have been very happy with the recliner. It’s definitely a firmer chair. The color is beautiful and it has held up well aside from joint of the frame breaking. We believe the break could have been avoided if we tightened the bolts more regularly so that unnecessary pressure wasn’t put on the joint with the wooden peg. Overall we were very happy with the excellent customer service sending a replacement within a few days.