It's not installed yet but it looks well made and substantial. I received a unit that had been open and previously installed - my contractor pointed out the deep scars and rust that transferred from having been installed. I called Wayfair to tell them I received a defective item and they immediately remedied the situation. So definitely 5 stars for customer service, especially because the Rep I spoke to was so cheerful and had a great attitude, really wanted to help. A good attitude and professionalism makes such a big difference - I will continue to be a Wayfair customer.