I bought two of these chairs and they're perfect for my back porch.  But it took a village to put them together, and I've put furniture together several times.  It also took three trips to Lowe's to get the right tool.  The directions are unclear, and the info at your website said nothing about needing a ratchet.  I took the directions to Lowe's and the guy in the tool department helped me figure  out what I needed - I bought the size ratchet listed with the guy's help, and it was NOT the right size.  The website info should say what's needed so people could be ready to build the chair right out of the box.  That being said, now that they're done, I love them!