I'm finally the one who has an incredible story. I have a bad neck for 13 years just short of surgery. I took a fall recently and landed on the side of my face witch made my neck problems worse. I've been using another pillow company's pillow, just made things worse. I heard your commercial on the Howard Stern show. I placed an order for the down alternative pillows. 19 days later the pain is bearable throughout the day and I sleep threw the night. I can even sleep on my right side witch I haven't been able to do for 13 years. Thank you!!!