It's a quality chair. They were a bit stiff when I first set them up. My petite wife liked hers immediately. It was a little small for me (5'11") with my feet hanging off. However, it was started to break in and get more comfortable after a day or two and I have found how to sit in it for the maximum comfort. The massage feature is great and I use it frequently. The chairs are very attractive and I think as I continue to use mine I will like it more and more. Great chair for the price!