Received the unit and my initial concerns actually occurred. Big box, maybe missing a few critical small pieces to assemble. Pak and ship the whole thing back? Nope. Called customer service and they actually shipped me the missing pieces. Wow! With that service, I'll ordr from them again as I know I dont have to worry on future shipments. Aside fromthe customer service, unit well made. Perfect for storing my pool supplies on the patio.