There is a learning curve to this machine. We’ve only had it a couple weeks. We aren’t getting the frothed to actually froth. It steams (very loud) but doesn’t froth. We have to use our own frother. Also, The espresso grinder can grind too much and when I pack it down it’s to full that it won’t twist into place unless I take some grounds out. Overall it does the job, I just have to figure it out better.