I ordered this chair on Thanksgiving night but realized the next morning it doesn't rock or swivel, which I needed. I tried to cancel by 10:30 am, but my request was denied that evening, even though the product hadn't shipped yet. Now, I want to return the unopened chair, but customer support says I need to pay return shipping, which I cannot afford due to an upcoming baby and recent home purchase. With the baby due next Monday, this situation has become a huge burden. Very disappointed with the lack of flexibility and understanding.