This was the first time I have made a big purchase on line and the first from Wayfair. I read almost all the review decided to order. The chair and ottoman med or exceeded my expectations With in 24 hrs I got a message from Wayfair giving me a delivery date. I was a bit sceptical as it had to clear customs. I was delivered 1 day earlier and would have been here two days earlier than estimated, except that there was a federal holiday in that time. it was easy to assemble, I am 75 and I assembled by myself in about 1/2 hr because I was too eager to use it to wait for my husband to come home.