I love the machine. Its beautiful and definitely a show piece. However it took sending me 3 of them to get one that completely works. Now the third one has some inconsistencies with the single and double cup filters. Italian design made in China. Wayfair customer support is the best and were very accommodating. Delonghi customer service was not a great and the last agent was just rude. All in all I love the features, it makes amazing espressos, cappuccinos, lattes, coffee,Americano and flat whites. The automatic features allows people who are new to this a way to ease into it and the books they send with it gives history of the beans and the best kind to use. It really is a fantastic machine once you get a good one.