I just purchased this stove and is my first gas stove.  I am very excited to get started cooking.  The only thing I have noticed I need to contact support about is the simmer burner does not increase to the Low and Hi setting unless you blow on the burner.  We had the stove professionally installed and they could not determine the cause.  The racks also took a few minutes to adjust but other than that so far it looks wonderful and I am looking forward to canning and cooking on it.