My wife and I started out loving this shower-head - we installed a large, dual shower in our master BR - the head lasted for several years (just under 4 years now) but it now leaks on the outside and after many searches to all sorts of HW stores - I just cannot find a replacement part to seal up the failing O-rings or gaskets... what a shame. the unit is still beautiful, it just completely malfunctions now after only a few years. not sure what to do since I have another identical unit in the dual-shower, but I am very hesitant to spend this amount of money again to match the heads if I know I'll have to just do this again in 4 years... sigh... unfortunately this is now the 'American way' for so many things - build products to sell and totally replace, not to last or repair if it breaks... sad.