We initally had a problem with the microwave not working.  The magnatron was bad.  It was repaired within a week by the tech coming to the house.  Did not have to take it anywhere.  Repair fixed the problem and it is working perfectly. Especially love the feature wherby you can hit the start button which gives you 1 minute of run time for every time you hit the button.  Great feature !!  I was initally concerned with lifting things in and out of the drawer but that has posed no problems at all.    Love it.