We really like the bar pulls.  They were just what we were looking for and the price was great!  We ordered several of them and some of them were cracked and broken where the silver band is.  I don't think it had to do with the packaging because they box they arrived in was fine.  They were all rolled in plastic and taped well.  I'm thinking it has to do with the manufacturer.  We called customer service and they are sending out some more.