The coat rack arrived on time and in perfect condition. The product is very easy
to put together, and it does appear to be well made from tubular steel.  I have rated it low because the branches require a screw to secure them to the center pole or trunk. My purchase came with screws that are both too large in diameter for the holes and too long. So, while it is in my entryway the branches are not secure until I purchase the correct size screws. In addition, be advised the center pole is in 2 segments, so, in addition to an Allen wrench and a Phillips screwdriver you will need a rubber hammer to assemble this product. 
This was not my first purchase from Wayfair, and I doubt my last, but this was my first negative experience with a product.