I got my Maker 3 Jan 2023. I had to return it becaue the mat would not go through because a piece of metal was blocking it. I received a 2nd one on Jan 23th and it worked great. Nov 2023 I wanted to create wood projects. The machine kept stopping after 2 passes. Called Cust. Serv. and Repair. 1st time I was told it was the blade so they sent me another one but it kept happening. I have been with Cricut since 2017 and I use to got the best service every FROM EVERY DEPARTMENT.  Now I can not get things handled without getting the run around. I have wasted so much money trying to get the machine to work and they will not replace any of the material lost.  And they asked me to use more of my material so I can make a video of what was happening and send it to them.  THIS IS NOT THE SAME COMPANY AND I WILL NOT PURCHASE ANOTHR ITEM FROM THEM EVER!