surprised to admit but my shipment was absolutely perfect. No issues with the broken boxes, missing screws or scratches, as i read on so many other reviews. My chaise is in impeccable condition, and comfortable enough for the price. Very happy.
ALTHOUGH...beware of FEDEX-Ground! They dumped this huge 200-lb box right in the middle of the public mail-room, where anyone could've stolen it. They blocked the fire-way, the mail-boxes and didn't even have the courtesy to bring the shipment to my apptm. door. I had to drag this thing that was twice as big as me all by myself through the elevator and two flights of stairs. I have never swore that much in my life.
HOPE THIS HELPED.