To purchase something like this that I've never been able to see in person or sit in was taking a chance, but I could not be happier with the quality and comfort of this chaise!  I did request several fabric swatches prior to ordering the chaise which helped to see and feel the fabric I was ordering.  The delivery process was faster than I expected and was very efficient.  In the future if I found something else I wanted to order from Birch Lane; I would not hesitate.