I purchased 4 of these tables. The customer service was great! The account manager that helped me was very courteous and very helpful. He was able to apply a bulk discount which helped with the price a little. The tables arrived very quickly, only 5 days. When they arrived they were in individual boxes, very easy to carry. However 2 of the tables had minor defects, both could have happened in transportation. 1 had a small scratch / cut on it. The other one had a smashed corner. Neither created a huge problem for my use - this is the only reason for 4 stars instead of 5 stars. (I have other tables that are 72" long but these 60" length are much more manageable).