I am happy with this purchase, although was disappointed to open the box and find a large crack in one of the arm pieces. We were able to build the futon, but know that this damage will only get worse over time. After calling the company, I found their customer service complaint process to be great and easy to work through. They processed my claim quickly and are shipping me a replacement part for the couch. It's comfortable and looks great in my spare room. Hoping it lasts a long time!