WAY UNFAIR! Wayfair shipped a bed and the support rails apparently  arrived cracked (you can’t see the condition of the rails because they’re covered in faux leather).  The first time somebody slept on the bed, there was a loud crack and the bed buckled, retaining a permanent downward slope. 

Unfortunately, the bed wasn’t used immediately. So I contacted them probably 31 days after receiving it and they refused to help because the 30 day return period had already expired. SHORT-SIGHTED CUSTOMER SERVICE…