Extremely poor customer service. I was unable to return this item within the window of return as the fedex team rescheduled the pickup but never showed up. I asked them to help me with this, and wayfair initially said this can still happen. I was on a chat with them for hours, only for them to tell me that this item can no longer be returned. Wasted 3 hrs of my time- why coudnt the agents just say this before? They promised that it can still be returned and pretended to generate a new return label for 3 hrs. Extremely unprofessional. Will never buy from wayfair again!