Overall the set is great for a small outdoor space.  It looks nice and high end.

Packaging - 2 stars.  The back of the center chair arrived damaged and irrepairable*. Some of the hardware was mismatched to pieces.

Assembly - 3 stars.  Once all items were sorted assembly was fairly easy.  Helpful Tip:  When inserting the bolt portion of the Allen bolt be sure to put the flush side in first and the slightly hollowed side in last (this may be common knowledge, but I'm a novice;)

Damage Resolution - 4 stars.  Customer Service was very pleasant, prompt and helpful.  We were able to just discard the broken piece rather than having to ship back.  Slightly disappointed bc it will take approximately 2 weeks to get the replacement piece.