I tried submitting a claim online to return the sheets, since they were a little small. I followed the directions online to submit a claim, but I couldn’t read the PO number on the sheets, and you needed that to return them. It was illegible to everyone who tried to read it. Then, I tried calling the company, and ran into another issue.  You had to know which person you were calling to get to anyone. I had no idea what the representative’s names were, so I was forced to call my credit card company to get my money back.  I give the sheets 3 stars bc they are really nice, but the returns process def needs improvement.