One of my globes arrived damaged. I spent several days on the phone trying to get a resolution. All I wanted was a replacement globe. No one I talked to could confirm or deny that request. I finally got an email issuing a return label. That’s great but I still needed the fixture as this was an investment property that I was trying to get on the market asap. I ended up placing a new order while waiting on the return to process. Once the return was processed, they gave me a CREDIT! Against better judgement, I used the credit on a conference table. That conference table also arrived damaged. Their resolution was a 5 cash credit. A 10 store credit. Or to return the item. So I am now packing up a conference table to return. I would prefer replacement parts but that’s not an option. I have a wayfair business account and have multiple investment properties and have used Wayfair on a regular basis. This hassle is not worth it and I will take my business elsewhere.