The three stars are four it's good looks and quality, especially for the money. But I am sad to report it is not comfortable. I don't understand how  Could get so many positive reviews on comfort. The first two mornings I PLNK down in it I almost broke my tailbone because I'm so used to the comfort of my 15-year-old cheap vinyl office chair. The only reason I was replacing it is I wanted something white versus black and low versus Highback.  People think it's comfortable must've been sitting on concrete blocks prior to owning this chair. I am 5 foot five and 150 pounds. There is room for another one of me in this chair. And if you sit back  your tail hangs out the back of the chair. No lumbar support it. I ordered a sheepskin rug because I've been seeing that look. Hopefully by the time I drape the bulky rug over the chair it will be much more comfortable. That's the problem with ordering online. Once you have it out of the box and set up it's a big pain to return