The shopping experience & followup was great, the delivery process was beyond my expectations- unfortunately the unit had some damage on it but Wayfair gave me great some options to correct it - wherever the piece was sent from was the one who sent out a less than perfect product. I still love shopping from Wayfair. This piece is beautiful, it looks like real flames  and heats up our family room nicely while creating a relaxing ambience I am really happy with it.