Love this sectional. At first I thought I had only received 1/3 back cushions but if you pay attention to the instructions (unlike me) the diagrams will show you where to find them. I wanted to make sure I had all my parts before I bothered to look into assembly so I called Wayfair thinking I was missing parts and the representative was very sweet and helped me find these secret pillow compartments. Anyway...The cushions are firm and supportive. We love unfolding into a sleeper sofa. Plenty of room to cuddle with my partner and our rather large dog. Only concern is how the fabric would hold up to scratches from the dogs nails so we’ve covered the seat cushions with a blanket as a precaution.