Two of the pieces arrived damaged. I contacted Way Fair and their customer service was excellent, they promptly sent out two replacement pieces.  But one of those replacement pieces was damaged again, so they had to resend another replacement piece which turned out fine.  Took me about two weeks to fully assemble this because of the hold-ups.  However, I will say, Way Fair's customer service is EXCELLENT. EXCELLENT A+ I would definitely buy from wayfair again. As for this fireplace, I don't think it's worth the money.