The product arrived, partially put together from where someone had returned it when they were not satisfied. The hardware was thrown in the box, not in a closed container. The sofa itself had scuffs and marks all over it. The legs of the sofa appeared to have been scooted on someone else’s patio prior to them returning so the legs suffered significant damage. I purchased this as a brand new item, however, it arrived as a used piece of furniture. I was extremely dissatisfied with this purchase.