I love this couch. One of the seat pans arrived damaged out of the box, very upsetting after waiting months for this beautiful couch. Why would i give it a five star review with a damaged product? The answer is because their customer service went above and beyond to make sure i got a new piece as quickly as possible and sent me a partial refund without me even asking. The quality of the rest of the couch is top notch. The cushions were a little stiff at first but are breaking in and I love the high quality Sunbrella fabric. I was able to find a couch that fit my space perfectly thanks to its modular design. I love that they use sustainable teak and that the cushions are deep enough to lounge comfortably. I've been searching for the perfect outdoor couch for years now and I'm so glad I held out for this one. Stylish and comfortable at a reasonable price especially since they use sustainable methods.