This what I received not a complete couch the arm will not connect I have no middle piece the couch has a really bad odor I only received the middle piece pillows in a box I been reaching out to customer service for almost a week now they offered me 15% discount this my first time ordering from Wayfair can’t speak to a human everything is thru email I don’t have a complete couch and to make it worst inside of the base I received is damaged it sinks in so I have one seat actually! So I have a chair !!!! I didn’t even ask for a refund I ask for a replacement couch I NEED THE COUCH NOT THE MONEY!! I’m frustrated as a first time buyer!!!!!