My package was delivered late and my package was left downstairs and my driveway by my mailbox I live on the second floor I'm an elderly woman and this thing weighs 77 lb the delivery driver did not follow deliver instructions and these delivery instructions it said you guys were going to have this delivered to my door and I'm quite sure he had a dolly on that truck to where he could have delivered it properly so poor service from FedEx as far as your product I appreciate the mattress haven't opened it yet but thank you