ordered 2 of the brown leather as accent chairs for the dining room; they arrived quickly.  Took a while to locate the parts (cleverly zipped in a pouch under the seat); assembly was a bit tricky and the directions weren't especially clear but we managed.  We had one defective leg and called Wayfair and the customer service was excellent; they immediately sent out what we needed.  It was a bit frustrating to have a half built chair sitting around for a few days but these things happen and it helped that the Wayfair rep was so great -  I really felt as if she was sincere and cared about the situation.  The chairs are beautiful and I'm so pleased I got them.

Pros: high quality
Cons: directions could have been clearer