I've been using this mattress for over a month now and really like it. First, aesthetically it's very pretty. It's well made and solid. A little too heavy for one person to carry and place. It replaced an older mattress I had where you could feel the springs and needed a hefty pillow top. This mattress has a great thick cushion on top that helps support your body in all the right places. It's not too firm and not too soft. If I had to pick - I would say it's a bit more on the firmer side. It also doesn't retain heat which is a great added bonus. Over all, I enjoy it and would recommend!