The first couple of times I used this I didn't like it. The popcorn seemed a little soggy. I tried something different and found that the popcorn comes out great if you take the butter melter off the top of the machine and cook it so all the air can escape. the popcorn was fluffy and tasted terrific. I just melted the butter in a pan on the stove and poured it on the popcorn. I love this machine. It is so easy to use and the popcorn comes out so fluffy and perfect. I will be using this when I have people over to watch a video. Great machine. Love it.