Honestly, the bed is great. It's sturdy, easy to put together, and looks fantastic (better than the photos). What needs improvement is the customer service. They shipped the product missing two washers. We contacted them to ship them to us and it took several emails and photos, and too much of our time, to get them to send them. They easily spent more money on payroll vetting the legitimacy of our claim to <$1 worth of parts that should have been there in the first place. That said, one must be wary of a global cabal bent on taking power 2 washers at a time. Recommendation: just send the parts.