When we received our bench it had a few very noticeable damages on at least 3 of the pieces.  There were huge dings in the wood, scrapes and a lot of imperfections.  When I filed a complaint they mailed me a new one.  The new one did not have wood scratches or dings, but it was very poorly finished and a little different than the original even though it was the same item number. The new one did not have as much support in the seat.  The product overall is not as sturdy as I hoped it to be and the stain is not very nice to look at.  It will do for now, but I don't think it is as good of quality as the description and other reviews stated.  I just hope the wood holds up like it says it should.

Pros: easy to assemple
Cons: lots of imperfections and not sturdy