Disclaimer: I haven't unboxed my prize yet  but everything that has happened Wayfair has been positive. I'm not worried. I bought every finish piece early so I won't be held up with a range hood. I will love my new range hood. My house was built in '56 with no range hood and I've lived here since 1980 without a range hood. Makes for greasy walls. Get some good CFMs when you pick one to buy.