I purchased the Symphony Pet All-in-One Vacuum and Steam Mop recently to replace an earlier model that had a broken trigger. The trigger issue seamed to be common based on the other reviews I read. This new steamer is really nice. We have a cat and tile floors throughout the house and it was a dream to use right out of the box. While slightly disgusted at how dirty the pads were after cleaning I'm so happy that is not on my floor anymore! Very easy to use and lightweight. I tried the disposable pads and concur with the other reviewers that they are not worth the additional money as they come off too easily. Stick with the cloth pads and do not put them in the dryer after washing.