I purchased this toaster approx 2 months ago and very disappointed in it's performance. It just takes so long to toast. I enjoy a bagel or waffle for breakfast and press the bagel button and don't see any difference pressing or not pressing that button.  The lift is much less then the previous toaster that I had. At times I had to flip the toaster over  to remove item item toasted. My husband told me to start looking for another toaster, he is so unsatisfied over that toaster as well. [This review was collected as part of a promotion.]