Where to start? Nice sturdy packaging so don't have any worries about it falling out and breaking. Cord was nice and long and the head adjusted which was super cool! The back where your fill the water is a bit stiff but I'd rather that then it spill all over the place but man does this thing work well. You got to give it like 30 seconds to heat up but like I grabbed a shirt that was just chilling in the dryer for like... Ever and was crazy wrinkly. It knocked out those wrinkles in like 30 seconds! My wife literally said "it's faster than a dryer!" So yeah overall really cool little gadget and hey, comes with a collapsible hanger which is also super neat