I received the first order damaged and poorly glued/repaired prior to packaging and shipping. Company quickly provided a replacement piece. This one arrived with scrapes, scuffs and a couple of small chips that again appeared to have happened at production stage prior to shipment. I had intended to return the item for refund, but decided to keep it and repair her myself. Her eyes had me. She has a wonderful face, very life-like. Every one that sees her is enchanted.
I have a number of other pieces from Design Toscano and I love their products but in this case it seems they are working with a manufacturer that is not very focused on quality control.
Design Toscano did everything I could have expected to make the situation right. I compliment their customer service, but I do think they need to take a closer look at their their affiliates quality control.