I was excited to receive my sewing machine but its defective. It doesn't sew right, stitching is loose! I have tried many different settings and give it a day, but still the same thing. The reason I gave it 4 stars was because I request a refund for my machine and they immediately issued the refund to my card without having to return the item! Great I will be ordering a different one from here! Completely satisfied with their customer service!!!!