I am new to gas cooking, but so far, I love this cooktop! However, I didn't open the box until time to install and found out it was missing several burners. The folks at Wayfair were very helpful in trying to get me the missing parts, but, Samsung was not cooperative. It seems you only have 24 hours after delivery to report missing pieces. Lesson learned! I was relentless in my quest for service and talked to enough people that someone finally helped me out. Great product if you get all the pieces!