Ordered this toilet for my bathroom remodel.  It was delivered in 2 boxes, one for the toilet the other for the tank.  It arrived and when I opened the box, the toilet rim was broken.  I thought "oh boy, here we go".  Well I contacted Wayfair and explained by situation, there were no questions asked, I received a replacement in 2 days !!  All I can say is the customer service is OUTSTANDING.  As for the toilet, We LOVE it !!!