The shipping was timely, set up was easy. This recliner is wildly uncomfortable. I am hoping that eventually I can break it in as I just don't have the time or resources to break down and ship out this furniture (didn't think I would need the box from the reviews I read). The main culprit is what I believe are the massage points in the chair. When you lean back there are these two points that dig into your back. At first I thought the chair back wasn't settled into position but then I felt these two incredibly annoying points. It's not just in the back (but the back ones are the main issue) but I can feel them in the footrest too. I just cant believe it isnt more spread out or padded in some way so they aren't as prevalent. I feel like the person who created this chair never sat in it for more than a couple minutes. I use a back pillow right now but its still not that comfortable to sit in. Next time I'll go to a store to sit in something as this purchase was a mistake.