First of all the customer service is first rate.  They keep you posted via text of when you order is shipped and when it will arrive.  Was packaged well.  This chandelier is worth every penny.  We have a rustic log home in the mountains with 18-foot ceilings.  We mounted this over our dining room area, and it makes the whole room seem more beautiful.  Plus the dimmer capability is great -- at maximum light, it gives off a lot of light, but can be dimmed for a more soft look.  We keep admiring it each day -- looks fabulous!