I had ordered this bed and had a couple nails sticking up from the bed platform.  I wrote to Wayfair and they IMMEDIATELY sent a replacement.  I was so pleased with their customer service and am happy with the bed.  I ordered a thick plush gel memory foam mattress from Wayfair to top it with.  I highly recommend getting the 12" mattress for this bed as it is very deep.  A regular sized twin fits it beautifully.  My daughter loves her new bed in her apartment.