This is a Christmas present so full review to follow.  If UPS supplied the packaging...it's the worst, flimsiest cardboard!  This item was very heavy and they left it outside in -30 degree temp's!  The box was punctured and it had been taped in several different places because of this.  In order for us to transport we had to tape the bottom as everything was ready to fall out.  I have commented on your delivery service before and suggested you get a different service.  Once box is  opened and bed set up I will provide and  update on my review.