I wanted to love this bookcase! The pieces were beautiful. Unfortunately, as soon we started to put it together with the tools given, we stripped the foundational screws already embedded in the foundational plank. We could not even connect 2 levels. The customer service was great, understanding, and immediately gave us a refund, apologizing for the error. However, the refund was not the entire price of the bookcase, even though we literally couldn't put 2 shelves together. Wanted to love it, but can't give it many stars.