I gave this a 5 star because of my experience with customer service plus the product is very nice and well made!!!  In the description it states black frame and black cushion which is what I needed... However when I received them they were black frame dark brown cushion... When I called customer service they checked with warehouse and sure enough all of them were this color... they sent me a shipping return and assisted me with ordering another product and made sure they were black on black... I was just simply amazed with the great customer service I received... LOVE WAYFAIR!!