I wanted simple, affordable shelving for my son's bedroom. Item was received with extensive damage. Both large verticle panels were snapped in half and most of the horizontal panels had cracks and chips. Wayfair worked with vendor and got me a replacement. This one arrived with minor damage to some of the horizontal panels but the parts weren't kitted correctly. Again, Wayfair worked with vendor to get me the missing parts. The vendor sent the wrong parts and they arrived damaged.