i just wrote a product review that has not yet posted. i'm really not happy. as i look at their return policy I see that even though this rug arrived as DEFECTIVE because the rug has a bare area at the end due to improper production i am expected to pay return shipping to them. That is outrageous when I am returning this because it is defective. The second runner I bought has a similar problem of an unfinished item at the end showing the netting instead of a woven rug, but not as bad as this one. So if they send you a bad product you are supposed to pay the return shipping. unbelievable. i am never buying anything from Wayfair or Birch Lane again. nothing.