We ordered the 11x14 size for our living room about 6 weeks ago and it still has large/deep wrinkles and creases throughout the rug.  I did an online chat with Wayfair customer service, and the representative was a bit sassy and told me to "flip it over and put heavy furniture on it for 30 days."  Sorry, but this takes up my entire room and I'm not going to live on a flipped over rug for a month.  Some of the wrinkles came out over time but there are still horrible creases that look like they're there to stay.  Of course now I'm beyond the 30 day return window and am stuck with this thing - very disappointed.