I know this has nothing to do with the manufacture of the rug as I have bought multiple times that brand of rug and never had any problems the rug that I received look like something someone returned it has pulled pieces in the rug and I thought it was loose pieces that would vacuum off but it does not it’s higher than the pile of the rug.I would like to have the rug replaced once I receive the replacement I will return the old one however I’m having an event at my house and cannot send it back at this point