I have not returned this item yet, but the whole reason I ordered it was there were no comments about it being wrapped up so tightly, and not a smooth roll at all like the other rugs I saw online that everyone complained they were a mess trying to get them to lay flat.  Well, this one was the same way.  Very disappointing for a little 5' round rug to have been rolled like this.  They need to roll these around a tube for heaven's sake!!!!!  What happens is it is rolled tight to where it curls over itself, especially on the top and the bottom in shipping which gets thrown around with no tube holding it.  VERY DISAPPOINTING!!  I am hoping it lays flat, if not, it goes back!!