I have to be fair on the product itself. Nice quality for the money. Just as pictured and I am happy with that. The way it came shipped however was my problem. Rather than rolled, it came folded! A 9x 12 ft rug folded and compressed to meet shipping requirements.   I bought 2 9 x 12 rugs prior and they came rolled. Wish me luck getting it to lay flat this time.
UPDATE I had to add this update to my review. I want to apologize for my above concerns regarding the way it was folded for shipping. I had NO trouble laying this rug out and within 2 days it was lying flat with no added effort on my part. It is a beautiful rug and vacuums easily. I love it! The price was very reasonable for the great quality of this rug. I am bumping up my review to a 5!