Product is what was expected.  Did not have instructions, remote control or hand crank in the box.  Instructions are available online even though they are poorly written.  Submitted request for remote control and hand crank to operate the awning over 65 days with no replacement parts shipping yet.  Everyone is quick to look for an answer to why I have not received the remote with little or no success.  I dont recommend this product after this bad situation not getting addressed in a timely manner