I wish this page was in english first of all. I am writing because I have an idea of what's being asked.i am very happy with my purchase. However it's now April 13 and I had called your company on April 04th just four days after I received my delivery. Because the red caution light was on for two + days after i put my meat in. I was told someone was going to come and look at my freezer. Noone came and no one called me to say anything, it's been 9 days now. A simple phone call as an explanation would have been nice. This is why I gave only 3 stars.