It's a bit firm and kinda high, tried it in a furniture store and loved it,  then bought it and in my own home for a full night's rest, as a back sleeper, i find It's too high and too firm.  I wound up scroonching down toward the foot of the bed with just the back of my head on the very bottom few inches of the pillow.   My former tempur pillow was the rhapsody pillow from 2011 but that had 2 "taco" layers of tempur with crushed tempur in the middle so you could adjust it a bit to really fit your neck.  This pro hi doesn't give, at all.  The cooling touch is noce though.