The product is good my expierence with custormer care is poor. It took awhile for them to get back to me. We overestimated the companies committment to our comfort and expierence. We would like to trade our frames and mattresses for King Size as my wife's disabilities make it more dangerous for her to sleep on the narrower Cal King we ordered. She has fallen from the bed once but companie policy won't let us exchange. Wow it's tough to swallow since we spent more on this bed than we did most of our cars.