So far this product has been perfect. It showed up well wrapped and only had a very minor ding on the side after unwrapping. I’ve only had it installed for a week, but so far it has been keeping wine cool (I have not checked if the upper and lower zones are holding the correct temperatures with an independent thermometer but was not expecting this feature to be perfect anyway). Bottles fit snuggly, 5 comfortably per row, but can get up to six in each (so about 36 in standard configuration, if you flipped the bottle orientation you might be able to squeeze more in, but would be hard to see what you had).