This Arm Chair arrived late afternoon on a Friday.  I love the style, color, fabric, and shape of the front legs.  However, the box it arrived in had been crushed on the top (seat side, was open, as if something really heavy had been loaded on top, and the front left leg has a 3/16" X 7" crack (which does not appear to be from damage).  This cracked leg  should have been noticed during assembly in the factory.  I tried to call the phone number on the box when we discovered this, but it was after hours, so I left a message.  To my surprise, THEY actually contacted me on Monday!