One of the packages arrived damaged (which seems to be a frequent problem for the manufacturer). I ordered two and one package was so damaged that many of the pieces had fallen out. I called Wayfair and the super helpful and friendly customer service agent was so apologetic and made it clear that Wayfair is all about making sure their customers are happy with the products. He initiated a new order right away and it arrived quickly. Again, the package damage seems to be a problem with because I have read the same complaint on several websites. When the product is made of heavy but easily damaged wood composite board, they need to add some hard plastic buffers to the end inside the packaging so they don't get dented resulting in chipped boards..