We gave this four stars because the bottom branches sweep the floor. We needed to bend them up slightly. The tree looks very real. I almost tried to water it once because we always purchase a live tree. We took a chance on this. Yes, you have to fluff it. But, the results are great. We keep this up at least a month so it is worth taking the time to fluff. The ornaments hang very well on the branches. They are sturdy enough to hold up heavy ornaments. Easy to put together. Very well boxed. We were nervous, but very happy. When you first take it out, it does look like it needs help. But, once fluffed, it looks very nice. Good price.