Original order was delivered at the wrong address - driver mistake not Wayfair -, the boxes were broken and one specially was mangled, the chair inside was crushed the frame crooked. As always Wayfair costumer service does an excellent job, resolving problems. A new chair was sent to us, this arrived in perfect condition! We are happy with the product, they are very comfy, good back support, you don't need a cushion for your back, nice soft faux leather material, looks like the real deal. If you are not sure what to do, buy them, you won't be disappointed!