We are very pleased with our dishwasher purchase. The dishes come clean without any pre-rinsing effort and the machine itself is so quiet. It has taken some getting used to having the upper silverware tray, but all in all it's been working out great. The lower rack is our only complaint. We can't decide if the prong configuration is the issue or our dishes. We have square bowls with rounded corners which we can't seem to find the best and most efficient way to load them. Perhaps it's just adjusting to a change from our previous dishwasher.