This is the 3rd LG window unit I've purchased over several years, two 10,000 BTU and this 12,000 BTU, for our home, cabin and the 12k for my brother replacing a 8k that was too small for the area being cooled. All are working perfectly, are quiet and easily installed. Love the pull out feature for installation, cleaning and service if ever needed. Have other LG appliances and electronics and all meeting or exceeding our expectations.