When delivered the first time, the box was damaged, which caused a hole in the side of the chair. I immediately called the number provided and the Rep Randy (A very very nice lady) said she would send us a replacement immediately which she did. I was so surprised at how quickly she responded to the problem and was told, I did not need to send the chair back. We donated it to a disabled vet., upon receipt of a replacement. Having had the excellent service and quick response from Wayfair, I will definitely recommend them and do more business with you people. You are the best and my husband was surprised at receiving a lift chair for Valentines/Anniversary (53 yrs). Both chairs ordered, were a surprise for him. By the way, love the chair.