I love this product once we got it to work.  Even though it was charged, I could not get it to grind  until I discovered one of the peppercorns and one of the sea salt morsels was stuck in the grinder not allowing it to grind.  Once that was cleared out, it works perfectly and I am happy with it but I think that should be included in the troubleshooting part, which I don't believe it was.