I received this as a 2017 Christmas gift. It's a beautiful addition to my screened in porch. It creates a relaxing ambiance as well as just the right amount of heat. I had seen these at various restaurants, used on their outdoor patios, and I just had to have one. I plan to use it out by my pool during the warmer months. Upon opening the box and beginning to assemble, I noticed one of the glass tubes had a small crack at the top. I called the customer support center the following day to report the issue and they sent me a replacement glass tube in 2 days free of charge with no questions asked. Great company and product!