We installed two VIGO VG-08001 shower panels in our recently remodeled Condo. I had problems with the thermostatic cartridge of one of the units. I contacted VIGO and got a prompt, courteous an professional reply form Mr. Landazabal the sales person who replied to my request. He resolved the problem and went out of his way to resolved the problem. They mailed me a replacement at no cost. I must commend this kind of service and highly recommend the products and the company. Excellent service, congratulations to the VIGO Corporation team!