I am giving this a 4 star only because I have only had it for a month - still learning how to use it.  So far - I am very happy with my purchase.  I did a lot of research and ultimately decided to bite the bullet and pay the higher price to go with this machine.  No regrets so far.  I had read that people had an issue with too little water - I did not notice this - the water levels to me have not been a problem.  Love the No agitator - great for bedding and will assume I will no longer have the little holes in my shirts that appeared in my old agitator machine after multiple washings.