I received this as a much wanted gift for christmas. I am disappointed. It is clumbsy, the outside (entire silver surface) gets too hot. You can only handle it by the very small handles to open the griddle plates, and when you do, you get hit with a burst of steam to burn your face off! 
Also, theres no included tray or grease trap to catch the runoff from the waffle mix,egg, bacon, etc so it runs out the channels that are conveniently placed in the corner, onto your counter or floor. Im very saddened about this. All of my othet black and decker products are wery wrll planned and function well. 
The one thing great about this, is the convenience of the plate switch to convert from waffle to griddle. Though you have to wait a ling time for them to cool off to turn over.