Arrived quickly and in good condition. Never used one of these before, but the instructions were clear and I installed it by myself into the wall stud with no issues. Took off a star because the package was supposed to have 4 five-mm washers and 4 six-mm washers, but instead it contained 8 five-mms (thankfully, I was able to scrounge up a few 6mms of my own, but still!) I'm happy with it, though.