Folks this 10" Chime mattress is NOT soft as marshmallows it's actually hard as heck. I had to write a review because I woke up again, this morning with neck and back pains. I'm tired from lack of sleep, not pleased and very dissatisfied with this purchase. To add insult to injury I can't return it. Who has money to give away. I don't know what to do now. I should have followed my first mind and NOT purchased this product in the first place.