Wow..where to start. Packaging was good..but took a while to get here, guess in these times that is the norm. The whole rack is pretty lightweight. The jars are suspended on a metal ‘U’-shape hook..the problem is trying to get them out. The hooks are so tight you need one hand steadying the frame & the other hand to try and twist/pull the jars out. My husband tried too & his flew out of his hand after struggling for 1/2 a minute to get it out..we were lucky, it landed on a kitchen mat..on the tiles it would have broken!!
This is a ridiculous, useless,  piece of kitchen-ware. I attempted to return it to Wayfair..as I progressed it stated a charge of $10 to do so..even if I returned it to Wayfair credit. I would rather donate it than pay that. Lesson learned..buy these smaller kitchen items at BB&B..at least I can go to the store to get a refund.