I am very disappointen in the customer service.  I need to replace the control panel on my smoker.  This is the second time.  I am just trying to get clarification on a part.  There is no phone number you can call to talk to someone.  They stated they would get back within 3-5 business days.  It has been 10 business days and still no responce.  Over all I love the smoker but it is hard to use if you can't read the digital display.