The very 1st time we've purchased through Wayfair.  Our son and daughter-in-law have purchased a lot through Wayfair and continually tell us how much they like it.  I like to support local stores in the community.  In my search for a rain barrel I tried all the locals including big box home improvement, they had some but not what I was looking for.  At one they said I could go on line and check to see what was available, I would have to do it at home, they couldn't or wouldn't do it there, it would be delivered to their store and I could pick it up.  I went home and signed into Wayfair, saw what I thought I liked, ordered it, and 4 days later it arrived at our door.  I would say "fabulous service"!.....and what a great rain barrel.  I still like "bricks and mortar", but Wayfair I think you may be delivering to our address again!