Big shout out to Ingrid Ruiz. Very helpful and customer service and delightful to talk to. Troubleshooting our old icemaker that was purchased in 2014. We decided to re-purchase a new one and repaired the older one. This icemaker has been absolutely fantastic over the years. Model a 1-2 15SS. Cannot say enough about it. It can make up to 50 pounds of ice a day if you stay on top of it. My husband and I are very very happy. Out of all of our RV friends We have the best icemaker.