From the first load; the machine shakes and rumbled like a space rocket. clothes got horribly twisted, some of them torn. tried several times using different size loads and settings but the result was the same. decided to return It but there is some obscure policy that states machine can not be returned after 48 hours. We use it for the first time a few days after delivery/installation. Brand new machine that does not work, does not give us much confidence for a long lasting, reliable product.