I was quite surprised at the quality of this range hood. It replaced a higher end 20 yr old competitor model that had a lot of miles on it. The Kucht range hood was on par quality wise with my old range hood at a far more competitive price. I am having a companion Kutch range installed in the coming days to compliment the range hood. I have only heard good things about there products and only positive things about there support. No one ever hopes to have to use the support but I'm glad to know it is going to be there if I need it.