This was the first time we had ordered anything online site unseen. We both liked the look of the sofa on the website and the reviews were good, but we were very apprehensive waiting for it to arrive. All our concerns disappeared as soon as it was delivered. We just love it the color is very close to what we saw, it has just the right amount of firmness and the recliners work well. The workmanship all looks good. One thing I was worried about was it says it need a 36” opening we have 36'' doors but there is only then 35 ½ inches it was not a problem did not even have to take the door off the hinges so the opening was far less then 35 ½ inches. For now we are very happy hope it holds up for the long haul only time will tell.