It arrived and everything was in it. The box was destroyed, so not sure how. I put it together by myself but do not recommend it as I had to be creative with bracing and lifting parts to put together. And yes it took me longer than 2 hours to do. The instructions are mostly ok, but really need to be revised to be easier to understand. The tubes line up for the most part and a screwdriver will assist, but not all the holes will be alligned properly. Just be ready to force some into place. They will all be fine in the end. The kids love it and it even held up when I went down to test it, and I am just over 200lbs. All in all I am satisfied.