It is just as advertised- which I love! The reviews were helpful because I wasn't surprised by the difficult to close recliner and have managed to conquer it without too much hassle. I'm a heavy lady and this chair is comfy for a whole rainy afternoon. The vibration, even on low, is very loud which is a problem in an apartment building. The massage is wonderful and it helps me sleep better but I'm really not using it anymore due to the noise. Luckily the heat can be used independently so as not to forfeit all the features. Overall I'm glad I treated myself.