I gave this a "good" rating. Had to replace the first one ordered. I too had issues with the fasteners to hold the back in place. One side was completely out of alignment. I called and it was promptly replaced. No problems with assembling the new one. This loveseat is rigid. It needs pillows for comfortable seating.  Fortunately there is plenty of room for large square euro sized pillows.  Overall it is very stylish in a Dutch Modern way.