The rack itself is great - just what we expected. We also purchased the installation option, but unfortunately that did not go as well. We lost at least 18" of the storage area as installers had no idea what they were doing and did not install it properly.  It took 5 1/2 hours for 3 guys to install the 2 racks.  My husband had to constantly supervise, and provide a ladder as well as the proper tools. Would not recommend the installation service.