I had purchased a similar handle set more than 5 years ago and did not have the receipt. I called Kwikset and explained that the polished brass finish was coming off.

The representative had me send in a photo, they identified the current replacement and sent to me, FREE OF CHARGE, a new handle set. I was extremely pleased with the results.

Consequently, I told friends and family of the superior support Kwikset has and advised them to purchase Kwikset higher line of products.

I will never purchase another brand based upon my experience with Kwikset. [This review was collected as part of a promotion.]