Superb service from Vonhaus, I am thrilled with this stove heater, it looks just like the real thing, but with an awful lt less work. The flames are very realistic, right doown to the log bed . Very simple to use and it heats the lounge very quickly. The stove has been designed to an excellent standard right down to the muted brass look handle on the glass door. A very happy customer, so "Thank You" Vonhaus for this fabulouus stove.