Honestly- great customer service! I have to start with that and will continue to purchase with wayfair due to it. However our piece itself came damaged in every aspect possible! And I’m amazed by it bc it was packaged so nicely. Last piece we took out had opened had a painted over dent, fire place was cracked in two different spots, and lastly the screw holes were not done to match the instructions. However after talking with customer service- all was taken care of very easily. So in the end- this piece was not for us but will continue to purchase from wayfair.