Really nice entertainment center. Except I can’t assemble it. 

I’ve called customer service 3 times over the last 2 weeks and explained my issue. Today I got an email saying they were cancelling my replacement parts order because the item doesn’t include wooden pegs. The entire time I’ve been telling them there no wooden plugs to remove and the piers don’t attach to the base like the instructions state. 

Every with customer service is nice but I’m sitting here with this entertainment center that weighs 450 pounds and can’t be properly assembled or secured. I’m not happy. 

Wayfair customer service results are trash. It isn’t the people taking the calls, it’s the follow through. Nobody calls me. My problem has zero urgency and is misunderstood.