Really wish I could rate this a zero. The product itself was constructed cheaply, with wicker coming off straight out of the  box. The screw holes did not line up, no matter if you assembled it loosely before tightening everything down or not. I think what was worst, though, was the communications with the company. First , they insisted that I reread the owner’s manual, and insisting again when I informed them that the wicker coming apart wasn’t something mentioned in the manual. Then, the company made it worse by making clear that they weren’t going to replace parts or refund the item. They do expect that you’ll somehow shove it back into the box and return it on your own time, though.