I purchased this hose last fall at a summer closeout it malfunctioned within a couple of months of use this summer. I thought this would be a long process of receiving a replacement. I went in my files and found the hose warranty called the company and within two days had my replacement hose. I was so impressed with the expedient response to my situation I am considering purchasing other Joe products. Thanks for being an honest to you warranty company. I will referrer friends and family to Joe!