This is beautiful! It came well packaged with no damage to item. It takes some time to put together but not that hard to do. Just follow the instructions provided. One of the boards did have a crack in it but was not due to shipping, see picture Was able to use with no problem. The flames are beautiful and look so real! The only thing that would make it better is a remote. You can use with or without heat. Would highly recommend! Even with the crack Im giving it a 5.