Bought this last July, installed it in late August when builders left and was so thrilled with it-was like a child with a new toy! Recommended it to one and all....five friends immediately went out and bought the product themselves! All was well until this week-suddenly my brilliant brabantia refused to fold..... Couldn't believe it. My husband tried folding it but when he used pressure the main support arm started buckling. Am devastated- okay there is a 5yr guarantee but stupidly I didn't keep the receipt........Moral of the story is No matter what confidence you have in the make KEEP THE RECEIPT!...............would still recommend the clothesline!