Upon arrival and first opening the box I was a little frantic. The first pieces I found on the ends of the box were cracked. Luckily after opening each inside box and laying them out I realized those pieces were for shipping protection haha! It arrived in perfect condition, easy to follow instructions, excellent quality and looks amazing! The fireplace is our only heat source in our large sized bedroom and it has kept it very warm. It’s very quiet as well and is not even heard over the television on top!  We love this!