This is definitely a firm mattress. It's done wonders for the pain in my knees. But if you want your mattress to be somewhat soft then this isn't the mattress for you. I'm sure in time it will soften up but not in a matter of a few weeks. It will take time. I love the height of the mattress as well. If you truly love a firm mattress then you shouldn't hesitate on getting this mattress. The box came undamaged and it was a breeze to unwrap but you will need two people because the box and mattress are heavy. Also make sure to take off the plastic after you put it on the bed facing the correct direction because it will be difficult to lift. Also I slept with a topper on this mattress for 3 nights.