The Office Chair exceeded my expectations.  This is my first time purchasing from Wayfair and it was a seamless transaction.  What you see, is what you actually get.

When putting the chair together, 1 or 2 steps could be revised in the instruction manual.  
Example: The plate (of the back of the chair) should be screwed in first to the bottom cushion, and then the base plate screwed in after.  

Overall it's a nice fancy medium-sized chair, firm cushions, easy back support, and can lean back like a boss. Great Chair!! Cheers!!