Second complaint about headboard purchase. The box was taped shut as if it had been resealed and all the hardware was loose in the box. Nothing was packaged in envelopes as I’ve encountered in other Wayfair purchases.  Did I pay for NEW and received a “ open box” item instead???  Otherwise the headboard was fine.  I had to purchase adapter plates separately even though they were included in another headboard I purchased from Wayfair.  I would like to hear an explanation from the company.