This sofa is one of my best purchases ever! So incredibly comfortable and exactly the look I was hoping for. I love the low recessed arms. The sofa is so deep that you can sit in it with a bunch of pillows and there is still plenty of room. It is firm but so, so comfortable. You can tell the cushions will last. We got it in the Lucas Hemp upholstery which is so nice and matches our sunroom perfectly. The pillows that come with it are huge and so nice! I'll be looking for other covers for them. They fit a cover closer to 22". I received the sofa much faster than expected. The shipping partner accidently dropped it on its side, but it was still perfectly intact with no damage. I look forward to many cozy evenings on this sofa!