It took a while to receive my order because the first one was lost during shipping , but Birch Lane offered to refund the full amount or reorder. I decided to reorder and very happy that I did because I love the sofa. The cushions were a little firm at first, but they do soften after some use. I ordered tillary sand and the fabric is very soft, but I am concerned how light the color is and being able to keep it clean. Only time will tell, but overall I am very happy with my purchase.