The bed feels soft yet it is also supportive and comfortable to sleep on. It seems to be a nice bed. However the shipping process needs to be better streamlined. I opened the mattress with out realizing the foundation was not in the box. So then had to keep using my old bed and also have a king size mattress on the floor of my room until the foundation showed up. It took about 4 shipments to get everything I ordered which means some one needs to be home to receive all the deliveries. I've only had the bed for about a month or so but so far it seems good.