I think this is a beautiful chest, I bought one about a year ago and I love it. So when I saw this one, even though it was an open box sale, I bought it. Unfortunately it arrived damaged and without the screws and washers it needs to put the feet on it. An open box item is unreturnable, but I have sent an email to the company and expect them to treat me fairly. They said they would contact me in two days. I've ordered several items from them in the past and have been pleased with their service.