First, the chairs.  I love them.  Some reviews said they are "rickety," but I think they are quite solid.  I ordered the grey, and it is terrific color.  The chairs are the color of driftwood and have a great coastal/cabin feel.  They were packed exceptionally well.  The only down side is that they are small in stature.  I would not return them for that reason.  Just be aware they could look out of proportion if you have a heavy looking table.  Second, the customer service.  It is terrific.  I ordered two sets of chairs.  Fed Ex lost one set, and I am still waiting for Fed Ex to get back to me with the results of its investigation.  I grew tired of waiting and called Birch Lane™ customer service this morning.  The Birch Lane™ representative immediately offered to ship me the second set of chairs and deal with Fed Ex on the missing set.  In sum, I am 100% satisfied with my first Birch Lane™ purchase.