I'm very happy with these chairs. They were packed and shipped well, and and seem to be built very well. I was surprised how comfortable a wood chair could be! The arms are a great height - they don't catch on the table. I like the wider seats on the chair as well. I do agree with the other customers who state that the factory gouge on the seat is a little too overdone, and a little too deep. The reason I gave this product 4 stars instead of 5 is that some of the chairs seem to have slightly uneven legs (probably less than 1/4") causing them to rock a bit.