While my two fans are absolutely beautiful, both sensors for the remote portion were bad. When I called to ask if I could return just the sensor/remote portion for a partial refund, they said I would have to send the entire fan packages back, leaving me without lighting for several weeks. 

I know the sensors were bad because the instructions are idiot-proof, and I measured voltage going into the sensor from the power supply, but nothing was coming from the exiting wires that went into the fan.

Beautiful fan, bad remote & return process.