The rug itself is fine, but once we opened it to roll it out, the color wasn't what we were expecting. Can't be returned due to a policy stating it has to be in original packaging, which was destroyed when opening it. Customer service offered credit but never applied it. Lesson learned - open rugs surgically so you can try to reuse the packaging for a return if needed. The rug gets 5 stars, the 2 stars is for not getting the credit I was offered.