I purchased 3 of these fans in a satin finish. I explained this to the rep they initially sent me 3 with the gold finish. The customer service rep agreed to send me 3 replacements in the correct color. I only received one. How do you train your customer service department? Do you only train them to do the job half way? I have called 3 different customer service numbers I found. NONE of them work. Ridiculous!!