The bed was gorgeous just as pictured. Some of the wood pieces are a bit flimsy so time will tell. There werent any instructions included so that was a hassle. I called for assistance since I had already given my old bed away an was told that they would email them within a day or two which was such a inconvenience. I got so frustrated trying to set the bed up without instructions. Still two days letter no instructions so hopefully I put it together right. I was only offered 10 off my next item which is close to nothing especially for these prices which I dont see as being reasonable accommodations. Fast shipping as well so I like that. If there was better service I would probably order from here again but its highly unlikely at this point.