First let me start off by saying that the main reason for giving this bed 4 stars is due to the bed being very good quality and very desirable design. The shipping service was horrible. It took 3.5 weeks to have the bed delivered. I called customer service several times only to be told that it seems the product was separated during shipment and they were unable to locate one if the pieces. No one emailedcalled me and follow up was a joke with them except for the last time I called and the customer service rep was very nice and emailed me updates up until it was delivered. So all in all its a very nice product and right for the price but be aware of very long shipping times