Delivery and communication - a two month delivery for a flat packed item was a surprisingly long time but I accepted that.  But the order tracker was still saying it would arrive on 24 September in early October, with no communication until the day before it did turn up on 3 October - with dents in the box and one end, which had clearly been ripped off held on with yellow tape. The contents were undamaged but two items were missing the counter-sinking and two others in the 3D jigsaw puzzle were mislabelled. It has been assembled and quality is acceptable for the price although the colour is very pale compared to the pictures. Anthracite is a form of coal, this looks more like slate. overall I am disappointed with product and service and it only gets a 2, not a 1, because it does look good now it is place.