I received pair of chairs from FedEx and was well packaged and in perfect shape. It took me about 45 minutes to put first one together and about 30 minutes for the 2nd one. I have read reviews of bolt holes not lining up but mine fit perfectly. The holes were larger that bolts so they may have opened them up due to complaints. Leave bolts loose until you have lower ring in place for easy fitting. The swivel works great. Doesn't spin real easy but just right. The padding is fine and the material seems to pop back in shape really well after sitting on them and I am a heavy duty guy. Im very happy with them.