Really love this fandelier! The written instructions were truly awful. Didn’t help at all. Watch the you tube video for help with installation. Mine seemed like it may have been returned because many of  the Crystal hanging pins were bent and it was missing a screw in the top. Be sure to clean all the glass before you hang it. I put mine up and turned on the light and could see all the fingerprints from our install! ‍♀️ 
But now that it’s up it is beautiful! I would recommend!