I ordered two of these bookcases to replace what was to be custom-made cabinets, which when all was said and done, were way too expensive.  The cabinets arrived quickly and delivery was painless.  However, when the furniture was removed from the boxes, two of the four pieces had some damage.  I followed-up with Customer Service, who could not have been more accommodating and helpful.  We all agreed that sending a furniture technician to the house to see about repairing the damage would be the better way to go than to arrange for return of the pieces.  Will follow-up after repairs are done.  All in all, the experience has been good and the furniture, short of the damage, is very good, i.e., well made, sturdy and attractive.