The rug arrived rolled, folded in half and tiedwrapped tight. I was sure it would be damaged and possibly never flatten out again. I googled and found several methods to getting fold marks out of rugs and decided to unfoldunroll it outside on a clean plastic tarp allowing the sun to warm it for a couple hours. I then rolled it up again but in the opposite direction and took it inside where I rolled it out and vacuumed it and found the fold marks disappeared completely. This rug looks and feels great and I would highly recommend others to buy one to enjoy.