When I purchased this rug there were no photos from other customers but I decided to take a chance and buy this one after looking and many others. 
The is a nice looking rug and soft although I find it thin for the cost. The colours are true as advertised. The darker greys tend to be more on the blue tones and the lighter colour is more of an off white. It does also have the lighter greys. The different heights of the pile gives it an interesting look. I do not see pink like another purchases review. 
While the rug was still in transit I noticed that the rug was on sale for 30$ less. Previously I had read a review on a different rug where they were given the sale price so I called Wayfair asking if I could get it for the sale price and they quickly said no. So for that reason I am not impressed with Wayfairs service.  
I have given a 4 star for the rug but would give less for the service