Ordered 2 Laila chairs in blue. Arrived separately. First one was in great shape, easy to put 4 legs on using electric driver. Material and color was as expected and chair was comfortable, not hard yo sit in like some chairs at this price point. Second chair arrived several days later. Box was battered and the chair inside was destroyed. Obviously had been dropped. Chair's wood base was cracked in several places and chair was out of square. AM responded to photos and request to replace with an email promising to replace free of charge and requesting us to dispose of the chair instead of return shipping. Replacement chair has yet to be shipped so we'll see how customer service is handled. This is our first purchase through AM.