Would have done 3.5 stars if i could have.   This was one of the more expensive items we bought here for our new home and it was the only one that arrived with a blemish - a torn bottom fabric that required a staple gun repair.   Upholstery is the upside.  Has a nice quality to it.  I find the chair comfortable - not too firm as others have remarked.  Chair contour has suited me and others.  Seat a bit low, so some may find rising from it requires some effort.  Went together well with no issues.  Overall a nice chair and more or less what I expected for the cost.  Looks good and we are pleased.  Got the dark gray and it's represented well by pictures.