This should be 3.5 stars! After reading all of the accolades about this chair, with great excitement I bought two as I had been looking for a reasonably priced swivel chair for quite some time. I'm not quite as thrilled as I'd hoped though. The chair is more petite than I'd imagined it would be, but that mostly works in my small kitchen sitting area. Also, the color is a bit more on the brown/oatmeal side. As far as comfort goes, the seat is quite stiff. I hope it will soften a bit over time. The swivel works well, but the fixture sort of groans when I get out of the chair (and I am not a large person.) I hold my breath that the swivel mechanism will not break. Packaging is pretty beat up and separating from the tape in many places when it arrived, but there was no damage to the chairs. Shipping was good and they arrived early. Would I buy them if I'd seen them in person? Maybe not, but I hope to become more fond of the new chairs as I get used to them.