Live the coffee maker. Quickly makes really great ,hot coffee. It did take a call to the help line to get the single side going.  I bought my mom one and had the same issue. I could not remember all the steps, so I called help line again. This time the person wasn't really sure how to solve the problem. But she was very nice and said she would send out a new machine. Very nice customer service on both calls. There were several key thing that had to be done to get the single side going that are not included in the instruction booklets. Once you get it going, it's a great coffee! Very satisfied.