I absolutely love the chair. On the website when I ordered, it didn't state if it needed to be assembled. I even called and was told that it doesn't need assembly. I was shocked that the chair, loveseat and table came in multiple boxes to be assembled. We paid someone to put them together for us. There were missing screws, but luckily our contractor had some extra screws. That is the only reason I rate it a 4. Otherwise, I love the chair and think its quality is very nice.