I ordered two of this set and when it arrived there was a broken cup and a cracked bowl. Upon contacting the manufacturer of the issue they were very understanding and said they would replace what was damaged. Within a week I had both the bowl and cup replacements. I honestly, can't believe there was so little broken when I ordered so many dishes in the first place. They provided excellent customer service and I absolutely love the set! It is beautiful and exactly what I was hoping for!! Thank you for your wonderful customer service!!