This microwave looks very sleek in person and I was surprised that the cost was quite reasonable. When I first set it up I realized the clock was "mis-numbered" as some of the LED lights that make up the lines did not light up when they were supposed to... This made it very difficult to tell what the time was. I contacted customer service and they sent me a new one right away with no questions asked! 5 stars for a reasonably priced, great looking microwave and excellent customer service.