We love the popcorn popper. It works great. Some people have complained that it is difficult to clean. So far, I think it cleans up really easily as the kettle is very easy to take in and out of the machine. The one complaint I had was with the "starter kit" that included "25 bags." It was a little deceiving as you would think that "starter kit" would mean 25 bags of popcorn, no, it only comes with 25 paper popcorn bags, so you still need to order the popcorn when you order the machine. Other than that, the popcorn is as good as any movie theatre.