The gazebo is nice but the quality of finishes was sub par for the over $2000.00 price tag. Grommets were defective so they literally fell out. Screens are marked/flawed. Two panels are dented. Perhaps we got a “lemon” and Wayfair customer service was lacking. We were provided a written offer for a percentage off that was not followed through on.  Very poor “executive resolution” feels punitive. We are not in control of what they ship to us. We have shopped at Wayfair for years, spent thousands of dollars and graciously dealt with damaged items or missing parts. Sadly, executive resolution is another unnecessary step and one that will encourage us to spend our money elsewhere.