We loved out Shark Rocket; it was amazing to be able to vacuum hardwood and tile before mopping rather than sweeping with a broom. For christmas, I ordered on for my mother-in-law who was fawning over ours when she was over. Same model #. When it arrived it had none of the accessories ours came with months earlier. Had to order each accessory separately to give her what she expected. I do not appreciate this at all, dont let shark nickel and dime you too. After purchasing the needed accessories you could get a similar style dyson for the same price. Shark just lost a lifelong customer.