5 stars for comfort and look! It’s gorgeous and perfect for soaking. Thought I would need arm rests but nope- very comfy. The 4 stars is installing a tub is quite challenging- especially in a small space but this tub was extra challenging with the very thin but it came with to secure the drain, we could barely get a grip on it with plumbers pliers to secure tightly. That part was ridiculous. But after a lot of sweat and swears, we finally got it tight- no leaks. It’s a beautiful tub and we have no regrets but really wish that part was a better size.