A great sofa, but even better customer service. Our sofa arrived with a bent frame and one recliner didn't function correctly. I dreaded the exchange process, but within a few minutes all was resolved. We now have a fully functioning replacement that is comfy AND looks good. I would definitely buy from them again. The only downside was that I only had about 24 hours notice prior to delivery both times but the service I received and the lovely couch more than makes up for that.