I love coffee and will drink iced coffee year round! I was so excited to use this new appliance. It says to use the hot brew, to use your own mug but a normal mug is too low and your coffee will be splashing everywhere. They should make a stand of some sort for your coffee mugs to prevent this from happening. The other thing is the blender, it's nice but it's not the smoothest blend ever. Now the iced coffee is AMAZING! You brew directly over ice and because it's small amounts dripping down it cools faster and you are left with plenty of ice when it's full. I love the included tumblers and there is even a coupon for a coffee syrup or sauce! If they just tweaked a few things it would be perfect but I still love my Mr Coffee Frappe machine!