I ordered this product on line. It arrived within 10 days. The unit is compact and easy to use. The controls are very simple and understandable. This unit runs quiet. I ordered the extra filters to save time and money later on. This unit seems to be the best for the size of room I was looking for. Other units cost a lot more. Bissell makes good products overall. The warranty is good. Bissell is known for making some of the best home appliances.