The first stool arrived with a reddish mark under the glaze on the top cut-out of the stool but customer service remedied the damaged stool within a week.  Everyone in my house was impressed with the prompt turn-around time.  Unfortunately, the second stool also has a mark in roughly the same spot but it's so much smaller and lighter that I decided no one will notice it out in my backyard garden (reason for 3 stars).   I love the cut-out design and the green color is nicer than it appeared online.

Cons: Damaged top of the stool underneath the glaze.