The shower system looks great, it is of very good quality, and it was also very well packaged. As we were building the walking shower we made some changes to our plans due to space constraints in the ceiling. I forgot that I had purchased a ceiling mounted shower and when I installed it at the end of the project a month later I realized that I could not install the shower head. Oops moment. I contacted the seller right away to see if they had a solution. They replied within the same day and offered to send me a wall arm for the shower head. Great service, I am very happy with my purchase.