I would not even give them one star if I had a choice. If you're reading this PLEASE do not buy from Wayfair. I bought this cage and in less than one week the first time my dog was in it he was able to push the bars away from the frame (the bars are BARELY soddered to the frame) and he was able to get out. I've tried to get in touch with Wayfarer 3 times with no luck. I think if you purchase something and it doesn't live up to the standards that is advertised the Company should stand behind you and make things right.