When I received this product it honestly couldn’t have come at a better time! Our home had been stricken with Covid and I was trying to find ways and drinks for us to do that my entire family could enjoy. With this multi use coffee maker we were able to create not only coffee products but hot cocoa as well as tea. It’s ability to make different items and make different size cups of products has been so beneficial! I cannot believe that we never experienced this product sooner! It had a selection for each member of our family, and a way to make everyone so happy in such a short amount of time! The cups are made perfectly everytime with the perfect ratio to create the perfect cup. Whether your having regular coffee or a specialty cup. This product has made my life so much easier especially having two small children and my father to take care of! Thank you for a amazing product!