4.5 Stars, but I can't give a half star. The customer service was very fast in responding when I was missing 2 pieces. I purchased 4 of these to make a closet storage solution and it's working great. You REALLY need to put all the little supports on the back, or it's very wobbly. Very cute, I learned a lot from building 4 in a row. Definitely need 2 people to move it once it's built, but overall I really like them!