I have used Bissell products for 30 years. Never had a problem. Just purchased the spot bot, having had an original little green clean machine. Can not believe the results! We have 2 dogs and there was a spot we struggled to clean for weeks. I put the spot bot on top of that stain, chose deep clean and GONE! Carpet looks beautiful! I did need to use the manual hose cycle to get excess water out.....but at least I didn't need to kill my hands scrubbing the stain with the hose. I have Bissell products that are 15 years old that I still love, and this product is no different thus far!