When my bed came it had a crack in the headboard. I immediately called customer service and I spoke with the most knowledgeable sweetest customer service agent. I told him my issue and he put me on a brief hold. he came back with two options. One if I wanted to return the bed I could return the bed or Two. I could keep the bed and dispose of it anyway I wanted. And they would send me a new bed. I was over the moon happy my daughters had been waiting for this bed to come because it has a trundle they were on roll away beds for weeks. I decided to keep the bed and donate it to a battered women's shelter in my area. The bed looks great in the space its sturdy and beautiful  Thank You Wayfair!!!