First appointment: Wayfair predicted my purchase would not be delivered until after the scheduled installation time. Not wanting to waste the "pro"'s time, I agree it's best to cancel and reschedule. The purchased item is then delivered before the scheduled installation time.

Second appointment: Only 1 person sent for a large, bulky item. Installer arrived 30 min early (before I arrived home from work!). Very nice guy, but it wasn't physically possible for him to install the item alone.

Third appointment: No "pros" confirmed after 3 days. Contact Wayfair support; am informed that the Handy "pros" have until 2 hours before the appointment to confirm they are available. So no one was actually scheduled for this appointment.

Tl;dr - Poorly coordinated, unprofessional service is not worth your money.