I think your Customer Service is above and beyond.  My Keurig K15 was damaged in transit when I received it.  I reported it back thru the website and immediately another was sent to me.  The service was fast and quite efficient. I couldn't be happier.   All the items I have purchased have been quality products and delivered in a timley manner.  I enjoy the convenience of Wayfair and the quality products offered.   Thanks, you're the best!