We have only had the sofa less than a week, but the initial assessment is a good one. I had my doubts, based on cheap purchases I had made from other retailers, that the item would not be right or hardware would be missing. But none of that was true. Everything was on the box, the fabric looked in perfect condition (darker than the photo, and everything lined up nicely. The seat is nice and firm and the bed is comfy... way better than a thin pull out with a bar. We also put it in “movie mode” one night, which is our made up name for pulling out the foot portion of the bed but leaving the back upright.