This bed is very well made and sturdy.  All parts are real wood and the cappuccino color is a very rich, dark brown.  It came packaged well and nothing was damaged in shipping.  Instructions for the bed were not included in the boxes, but they were easy to print from the Wayfair site.  Assembly was a bit of a challenge as the instructions are not very clear, but once we figured out what to do, assembly went well.  Our advise to anyone purchasing this product, is not to open all the boxes at once (as we did) as the instructions refer to SKU numbers on the boxes.  Only one problem:  A screw hole in one of the rails for the loft extension was stripped and would not hold.  I contacted the manufacturer on a Saturday afternoon via email, and they responded that evening that they would ship the replacement part..... Great customer service.