2 weeks after ordering this product went on back order the day it was estimated to be delivered. I called customer service and they were able to give me a discount and expedited shipping which was very kind. However, we opted to not have the bench assembled. It arrived partially assembled and one of the curved pieces of the seat of the bench were assembled backwards and therefore, the holes they created did not match up. so, we had to completely disassemble it and create new holes and it was a terrible head ache. I would not recommend this product as they do a poor job at quality control. The process has been a nightmare from start to finish. We still have yet to be able to figure out how we are going to get this bench together.