This rating is a zero.  I ordered 5 scones.  I have received one of them.  When I check tracking, it says 'packages' have been delivered.  The one I received is broken - glass on the inside.  I tried to contact sales and service and received an email from 'Daniel' that is basically a cut & paste from my tracking sheet - that I can look at myself.  When I said this wasn't helpful, he emailed me and told me to login to My Accounts and continue a conversation there.  I did this and it looks like I just start over.  I explained the problem of items not being received and the broken sconce - I also sent pictures of everything. Very unsatisfactory.  I will be telephoning in to see what happens next since using email/My Accounts didn't work.  Frustrated!