I was a little nervous because the box it came in was really damaged and re-taped.  I was  afraid it was broken because even as my husband and I were moving it in our home from the front door to the room where we were going to hang it, the box was falling apart.    Lucky for us, the product was not damaged.  
It took my husband and me about an hour to put it up because we were off on the measurements the first time and had to make adjustments but the process was very simple.  
The finished product looks gorgeous on my wall and was exactly what I was looking for.  I wanted some accent lighting for my theater room.  I was very surprised at how real the flames look! The flame light colors can be changed and the accent light can be changed as well.  I kept the logs in because i liked them best, but it also came with white stones, small glass stones and larges glass stones that i took pictures of.   Overall this is a fantastic product.