I have loved the performance of my NewAir Beverage cooler! It has worked amazingly, keeping my beverages ice cold even during the summer heat. It has worked flawlessly for almost 2 years. Unfortunately as with everything parts go bad. While this has happened to my cooler I would definitely buy it and recommend it to anyone. Foremost the customer service has been extremely helpful and pleasant. Every company should stand by their products and support their consumer the way NewSir does. Elizabeth in Customer Service has been nothing but a pleasure and has been extremely helpful. Thank you Elizabeth and NewAir!