I am writing to express my concern regarding a recent issues with a faucet spout that I purchased from your company. The product, which I bought on December 29, 2023, delivered on January 6, 2024 has been experiencing significant problems that I believe warrant a refund.
Specifically, the faucet spout has a design flaw that causes water to accumulate in the spout. This standing water not only leads to a foul odor but also presents a potential health risk, particularly when brushing our teeth. The unpleasant smell and the potential for contamination have made the faucet unusable and compromised its intended function.
Given these issues, I would like to request a refund for the defective faucet spout. 
Please advise on the next steps for processing this refund. I look forward to your prompt response and a resolution to this matter.