The toilet worked for about a month before it stopped flushing. We had a plumber come check it out and apparently there is a broken piece. We have struggled to find a customer service number, all references online say to contact the seller. We are able to make it flush by pouring water into the bowl, but I would recommend looking elsewhere.

UPDATE: Turns out the plumber failed to check the sediment filter. We are on a septic system and it had filled with sediment, which is why it wasn’t flushing. Wayfair’s customer service was extremely helpful and they sent some instructions that I suspect were thrown away when it was installed. There is a section specifically for this issue. It’s super easy to do, our toilet is working well again, and we’re very happy!