Wayfair has been terrific to work with. I order 2 Colony toilets and one was delivered completely smashed.  Called Wayfair customer service and they immediately ordered a replacement.  The new order arrived with the bowl smashed. Again called customer service and another was ordered. It arrived packaged much better and in one piece.  Both units have been installed and working perfectly.  Very happy with the purchase and happier with the customer service at Wayfair. Thank you.   Ron