The ones shipped to me must have been a return that had not been properly checked before being put back into stock. The two pads were folded together so that the damaged side could not be seen without pulling them both out of the cardboard sleeve and inspecting them. Considering the price I paid for them, and the fact that my cats do seem to like them, I decided that it was not cost effective for me to spend the time, effort, and postage required to return them. I hope Wayfair sees this review and steps up their diligence in checking items that are returned.