Really impressed and surprised by the quality of this bed for the price. The delivery was very easy to arrange for when we wanted it and a small issue was sorted out straight away when we called. Small issue was that we thought there were some parts missing from the order - we couldn't see it listed on the instructions or website but check inside the headboard for the slats and fixings as they are hidden away behind the velcro panel. Quick phone call to Camilla (or Camille - sorry??) in customer service who expertly assisted. Would definitely use this firm again.