We owned a prior GE undercounted ice maker for 14 years. I cleaned it regularly and never had one problem with it. Fast forward, we had this very expensive ice maker installed a few months ago and the "top hat" cubes sound like cue balls dropping. I kid you not. You can hear it from all over the house. And another problem is when the cubes drop into the bin, they line/stack up against the door. When you go to scoop them out, they fall out on the floor.... But the worst thing, was when I discovered (bent down low enough to see) mold all the plastic parts and it was even on the sides and interior door. That was when it was about 2 months old...3 months ago. We NEVER had mold on our old one....now I have to clean with bleach water every week or so. Ridiculous. Hope we don't get sick.......