I had purchased this deadbolt almost 2 years ago and I just had an issue with it not locking from teh touch pad.  I thought since I never changed the battery it was because they where going dead.  I changed the battery and still had the same issue  so I thought I would visit the support website to see if I could find a solution for my problem.  
I started to look and could not find a resolution so I called support.  I had a support specialist in about 30 seconds and she walked me through resetting my lock and had it working in under 5 minutes.
I was so refreshing to have a real person who could understand my issue and fix it and not have to spend hours on the phone to try to resolve it.   
They really understand customer service which is a real refreshing change these days.