It is a Christmas gift and the plastic was ripped a hole on the opposite side. One of the metal rails are completely flattened and unusable.  This is my first experience receiving damaged merchandise from Wayfair.  Very disappointed. 
Lisa Kriss-Smith’s

Follow up 11-19-2020 This product was delivered with damage done to crushed pole and torn plastic.  This will need to be completely replaced. I am in MA. and my 83 year old Mother lives in Maryland. There is no way she can manage taking a picture. She had to have a visiting nurse open it for  her. her. S