I bought this 2 weeks ago and it arrived to my house on time and in proper packaging. Can't complain. It was super easy to install and it is working great! The blue night light is so cool even though I not really use it because I have another smart night light. Three levels of heating option. It is so warm and comfortable even though it is in level 1. There is only one thing that I think it could be better if it can be smaller which mean bigger hole in other word. Anyway, I am totally recommend it to everyone who need warm seat! It can't goes wrong.