Over all, the 2 chairs arrived in good shape and assembly was pretty straight forward. We noted that one of the boxes holding the base unit was broken open and a support foot could be seen exposed; fortunately no damage resulted to the unit. The other base unit did have a problem with the recliner motor; upon assembly of the chair with all the electronics connected, the motor would not function. We found that the motor housing had broken away from it's mounting plate. We corrected the problem by assembling a hose gear clamp around the housing, securing it to the mounting plate. It works fine; both chairs work as advertised; We are happy with the results.