The setup is a bit of a challenge. The logs should be numbered. The instructions don't seem to match the ad photo. In the end I went by the photo. I tried to get setup help via the ""chat"" but always timed out before anyone got back to me! (4 or 5 times) The ""chat"" worked fine before I ordered! The embers on the floor don't show up much. There doesn't seem to be enough light produced. I bought as a Christmas gift for my wife. She really likes it so I guess it was a good purchase.