My wife and I purchased the VG 8001 in September 2012 and have had great results. It's a well-made product and once you have a shower with this, you'll never want to go back to a traditional one.

Recently we had noticed that when using the shower, if someone flushed the toilet or used the sink, the person in the shower noticed a quick increase in temperature, to the point where it was painful. I contacted Vigo via chat, and the representative offered to send out a replacement thermostatic cartridge (part in the shower that apparently prevents quick rise and falls in water temperature by balancing this out during use) for free, even though it was out of warranty.

Be careful with the hand shower, ours broke after a couple years by dropping it on the shower floor (tile) and the end broke off. Had to order a replacement part for this, but it was delivered within a week, and was very easy to replace on my own.