This chaise was exactly the gray with hints of cream I wanted for my master bedroom.  It is firm yet comfortable.  Expect the linen fabric to take some getting used to if you normally prefer softer furniture.  I am very pleased with the quality of the materials used.  My only recommendation is that the manufacturer place the feet for the chaise in a different location.  Currently they are in a zippered pouch underneath the chair made of this flimsy black fabric.  So when our chaise arrived, the weight of the feet had ripped the black lining off the underside of the base of the chair.  Had to let Wayfair know, and will keep you posted if they correct the damage in a timely manner.  May increase my rating to 4 if they do a good job repairing it or replacing the item all together.