It is Jan 6, 2024.  The serviceman has finally come to install the faulty bottom drawer of my 6 drawer chest, ordered 11423. The original chest came with a broken front of the bottom drawer.  I sent photos, and e mailed and called, And I was told to send a photo, which I did, buy I was never never told to order a replacement part, nor was one sent. I foolishly assumed a replacement  would be sent with the serviceman.  He knew nothing about it.  I love the chest, but customer service has been poorly trained, and was unable to explain exactly what I needed to do.  He jury-rigged a temporary replacement, but will notify Wayfair to send a replacement.  After which I Still will need to rebook a serviceman.   
DO NOT SEND ME A CREDIT OR CREDIT CARD AS APOLOGY FOR THIS.   I doubt I will use it.