Very soft and looks amazing! Not super comfortable. Ordered hoping it would be despite other reviewers saying it was firm. They were right. The fabric is soft to the touch but the back and arms have no give at all. The seat cushions are extremely firm. You might sink in just a bit. If you are looking for a couch to sink into this is not the one. We will be purchasing some pillows to make it a little more comfortable to relax on.