Shopping with Wayfair was a nightmare. First sofa I wanted wasnt delivered because delivery guys wanted an extra 100 to bring it up...in the elevator. After arguing, they took it back. Ordered a second one with assembly and guess what This one arrived via FedEx and left in the lobby which is great for someone with limited mobility. Waited for the pro, didnt show. Opened box and let cushions air out while waiting for another pro. Inspected this one and a part was missing, a bottom part making the sofa useless. Looking at the assembly instructions didnt help because theres only pictures, no explanation on how each part fits.