I think your customer "service" is appalling.  Your website advertised the fountain we ordered as having a 6 gallon capacity.  As we were dealing with a site that is .ca, we hoped this meant 6 Imperial gallons.  When the fountain arrived, the owner's manual informed us that the capacity is only 3.25 US gallons.  This is false & deceptive advertising.  We wrote to advise you of our concern as soon as the fountain arrived - about 2 weeks ago.  Our inquiry was polite & simply asked what you could do to make this better.  We didn't raise the spectre of false advertising.  We didn't even receive the courtesy of a reply!  I can't believe that a company that advertises so widely on the Internet & is so exposed to loss of sales if customers share their horrible experiences can be so cavalier.