I gave it 5 stars for KRAUS customer service. The faucet I would rate 4 stars. No real complaints.  It definitely has a presence in the kitchen based on its size, and I can’t say whether it’s a good thing or a bad thing. Looking straight on, I love it. Looking side view, not as much. I will give future purchasers a heads up…make sure you are ordering the faucet you want, pull down style or non-pull down style. We definitely prefer the pull down and find it more useful.  I have seen other reviewers bring up the lack of ability to fill a pot and use the spray at the same time. It would be a plus, but for the amount of times in a year that we would be looking to do both, it’s fine as it is.