Got the couch, it is hard but I don't mind that. What I do mind is that I messaged in twice about the two seat cushions not fluffing out the where they're supposed to be. The first time they sent me replacement feet and the second time hardware when I just wanted TWO feet. Got fed up and just took the 10% of money back which is nice but NOT what I wanted. How hard is it to just send me two cushions? Ugh