I was pleased on how wayfair handled this shipment. The first one we received the boxes had big gashes and the product was chipped and dented ... They sent out a replacement and the condition of the boxes were way better. We always have issues with deliveries and things getting messed up, I was very pleased how the whole thing was handled and the product itself is awesome great for a small room that needs additional storage, which is what we were having problems with and it also allows for more room when you need 2 beds. Thank you wayfair you guys are awesome!