Three times I have ordered this product beginning in November and each time the parts were mislabeled. Instead of having one 'H' and one 'I' piece, each time I ended up with two I's and no H pieces. Each time customer service was nice, but the results were the same. The first time they sent an entire new set instead of the missing piece 'H" piece. The third time they encouraged me to buy it again and that told the company about the production issues (mislabeling). This was my first and last time ordering from Wayfair. I really liked this product, but what's the point if they don't send the correct pieces. Three strikes and you are out.