UPDATE: They replaced it but the replacement  is doing exactly same thing after a couple weeks of use.  The back of the recliner was used once and now the back of the recliner does not stay up. Do not know if they assembled it incorrectly but I don’t think so. I think the back of the recliner just is very bad quality. Do not know if it is because the back doesn’t come complete up but is also extremely hard to put footrest down now when getting up.