We like our chairs. The ordering process was flawless. But of our eight chairs, there are several with imperfections. Two chairs have knicks in the black finish. One chair has a back support piece that is inexplicably rough—rougher than sandpaper. And one chair has an issue with the rattan seating construction where it was poorly fit and edges of rattan are poking out. We're happy with the service and the overall value but the rattan issue is our biggest concern.