I'm a first-time purchaser of Wayfair and I'm a fan. Customer service has been great and as far as the sectional, it's just what I wanted. It's not a heavy-duty, last-for-life furniture, but it's very nice, the brick red pillows are perfect and so is the color of the plastic wicker. The other reviews mention the seat cushions slip, are true, I'll just use velcro. The pillows are comfortable. The sectional comes assembled, only need to use the clips to hold the separate chairs together.