I love the mattress.  But I know it's not your fault, for the defect in the mattress.  My wife has a bad back and it made it worse due to the defect. So for mean while I am sleeping on the couch  so that way she doesn't wake up sore . My over all shopping experience and awesome customer service, I would definitely shop at wayfair again and would highly recommend  family and friends to shop at wayfair.