Despite the delay in shipping the item, I was very please with my first purchase. The item, once opened, fluffed up nicely. The mattress is medium firm  and conforms to body well when laying on it. As a runner, I’ve noticed my body feels more rested and I look forward to just laying in bed and watching tv at the end of a long day. Definitely made a good choice, despite never buying a mattress without first trying it out in person.