Fail Wayfair, fail! What a disaster the delivery process was. 4 days after the ottoman was scheduled to arrive, I contacted customer service for an update as shipping info had not been loaded. Turns out it had not yet been shipped yet. Why they don’t have an automated process for updating the purchaser on delays, I don’t understand. When it finally did ship, the shipping address they had on the label was not complete and it took nearly a week to get it sorted. I finally received my ottoman 13 days after it was scheduled to arrive.

As far as the product itself, I love it. It was easy to assemble, looks great and seems durable against my busy toddler.