Great sofa/sleeper.  Seats are firm and comfortable at the same time.  It makes me sit upright instead of sinking in which I really like.  I took the measurements before ordering so I knew it would be slightly smaller than the average couches I've seen in people's houses.  The 2 straps pull out the bed real easy.  The strap for the chaise storage space lifts up easy as well.  The bed and chaise have hydraulics so they are easy for anyone to lift up including my mother who is in her 70's.  Great price, great quality, easy to assemble and very cozy!