Mattress arrived undamaged and packaged well.  This thing is heavy and fed ex didnt put it on the porch. They just laid it against the steps. I got it inside by myself though. My spare bedroom has a bed with an OLD mattress and it was long over due for a new one. I ordered the full size. Take the plastic off lay it on the bed and cut the plastic and it just expands! The pillow top is still flat but they say it can take a day or so to fluff up. It looks and feels really nice. Im so glad I got this. Such good quality for the price of it. The only down side I can see is it cant be flipped. Other than that this is such a good matress..thank wayfair!