The mattress is a great buy, these pictures are immediately after opening it, It’s the right amount of firmness and softness. I bought the queen size 14” thick. FEDEX delivery is horrible they left the box in another apt. building by the stairs, other than having to deal with FedEx delivery, the mattress is great. I like it so far and it’s a great deal for the price. BUY IT, you won’t regret it.