It came in a box that was obviously previously opened.  I could tell that the screws had been attempted to be screwed on as there were marks.  It was such a big package it just wasn’t worth it for me to repackage and send back. The wheels on the bottom are close to impossible to get to stay on the chair.  It is a literal balancing act to try to get the chair on properly on all of the wheels. One is always popping out.  We have resorted to leaving the chair off the wheels and on a carpet.  It’s horrible honestly. Waste of money.