I received this bench within 24 hours of ordering it. My husband and I started assembling it only to discover that the box contained 2 left arms and no right one. I immediately called the parts department and was told to email confirming of my order and the part needed.  Evidently it takes longer to get a part than it does to get the bench because I'm still waiting for it. From what we unpacked the bench does seem to be sturdy and pretty nice. I guess we will see how nice when I get the needed part.