The bed unit is okay but the instructions are unbelievably incomplete and illegible.  Even my contractor couldn't figure things out.  We put it together only to discover we had an extra piece that we still have no idea where it goes.  The instructions don't even show it.  We were missing one or two screws or dowels or whatever and by constant trial and error did get it together. But - I have lots of white screw covers that fit none of the screws - so why were they included?  I also have to figure out why there's a large gap between the head board and the  mattress so pillows don't end up falling off the end when someone is asleep.  I just know I was happier anticipating it's delivery than I am since it was put it together.  It is difficult to start the pull down but once that's done it moves easily up and down.  It's there, it's usable, It looks good closed - so I won't complain any longer.