Seems really sturdy and had clear instructions to put together. Looks nice and only minimal shipping damage not even visible once put together. Tools were included for all but 4 bolts, but I had the right size wrench to fit. The order got lost somehow at first, so it was never shipped, so getting it took much longer than expected. However, the customer service reps I talked to were very helpful and able to resolve the situation by reordering the bed for me. 4 stars because I don’t know yet how it will wear over time, though I don’t foresee any problems.