First of all, we bought two of these bookcases and after assembling the first one, we did not want to assemble the second one due to poor pictorial instructions for assembly. The instructions were so poor, that it took hours to assemble the first one, and cosmetic damage occurred because the directions were terrible. On top of that, Wayfair's system for doing a return is faulty (this is the third time we have tried to return something and their website is always "broken" when it comes to doing returns. The first time, I had to round up a phone number in order to do the return of a product that was clearly not what was shown on the website. For this book case, I can keep the item and receive a whole $39.00 as a refund. I don't have the time or patience to find a phone number to call to find out what it would cost to pay for a return an d their website states, "Oops, something went wrong." Very poor customer service when it comes to doing returns.