I ordered the open box Etagere pictured here but received a chocolate brown solid colored etagere by Safaveih instead. Wayfair sent a second one and it was exactly the same item. When I reached out to customer service I was told that because I bought the open box item I was agreeing to receive a substituted item. My previous experiences with Wayfair had been positive but I will not be doing business with them again unless this gets resolved   I’ve never heard of such a thing.