The service as far as shipping and convenience was great. The product was not good at all the wood is very cheap and one of the side leg supports broke the moment we picked the bed up to move it ( with 4 people 1 on each corner). Unfortunately though we have no option to send it back as we no longer have the box or a bed if I return it. I had to make my own support in the center and a build my own side leg because the wood is so thin and cheap.