I ordered 8 dining room chairs which were some of the best priced I had found on the web[...] When the chairs arrived, they were not exactly what I wanted. They accepted them back with no questions asked (other than to make sure it was not their fault). I had some problems figuring out how to return the order because it was shipped freight and they went out of their way to process the order for me and send me the shipping labels. In the end, I had to pay for shipping both ways, which was a very reasonable tariff for sending 8 chairs across the country to see if I liked them. I felt the customer service was excellent and as a result of the very positive experience in dealing with their staff, not to mention the quality and value of the product, I would enthusiastically order from them again.