This rug arrived quickly and seems to be good quality. After reading the paperwork that came with it, I now know that using the beater bar on my vacuum is not recommended. I did use it right after unrolling the rug to get the nap to rise up. I will try vacuuming without the beater bar next time and see how it looks. Maybe the manufacturer thinks the short shag -like nap will pull out?? We shall see. Overall at this time I am satisfied with the rug. I am considering putting a rug pad under it for a little more cushion.