Was super excited to grab two of these chairs on sale as "open box" after they sold out at regular sale price. Unfortunately upon delivery, BOTH right arms on BOTH chairs were snapped in half in the exact same spot. I was extremely disappointed. Called customer service and they told me to either donate or toss, and issued a full refund. Pretty wasteful - they wouldn't send replacement arms since they were purchased as "open box". Unfortunately due to the way these are built/pre-assembled, I can't get my drill in to make holes for dowels to fix, so I will likely be tossing them if I can't think of another solution.