I bought this several years ago and loved it.  I even gave as a gift to newly married granddaughter. Have to tell her now to be careful and watch as insert coating will eventually starting coming off, as mine has and so many other customers, too..  Very dangerous to swallow that stuff! What a shame that All-Clad has such terrible customer service.  Will not buy their products, even the good ones, and will be sure to tell everyone I know to stay away from them, too.