Although I love the crib itself, the first crib came with a gouge in one of the bottom panels. I contacted customer service and they sent out a spare part. Unfortunately they sent the wrong one. Now that it’s been about a month since my original order I have the right pieces but there is still the odd Knick and some discolouration on the top of one of the panels. At this point I’m just going to live with it because I need it right away but I was pretty disappointed that after waiting so long there were still imperfections.