The rug arrived in a clear wrap and the ends covered in cardboard. Nothing wrong with that, but I was expecting a box. Shipping was fairly prompt. The rug is beautiful. I was worried the orange was going to be too bright but it actually wasn't. The colors are all a really nice balance and it looks gorgeous with orangey toned wood and leather surroundings. The quality is nice and that's why I gave 4 stars instead of 5, but you get what you pay for. Still extremely satisfied with it. It's soft and a tad thicker then I thought it would be. Be sure to check customer photos as well as stock so you can see color variations in different lightings.