I ordered a round, got an oval.  It was described as ivory, but it's actually tan.  Called customer service and told them to pick up the rug.  They offered to send the round one but the color is all wrong so I declined their offer.  They tell me ok, they will refund my $$ when the rug is returned.  Next thing I know, I get an email telling me that the round one is on its way.  Again, I tell them that I don't want it because the color is not ivory.  They tell me it's too late to cancel.  So, now I'm waiting for the round one to arrive so that I can just send it back too and finally receive a refund.