Update, I finally called and they responded immediately with a new chair 

When I bought this chair I also bought the matching sofa. The sofa had a pre-assembly to it that actually was spot on. The quality of the packaging was very good. However, this chair,  the preassembly was terrible.  I have been trying to get a hold of Wayfare customer service also sending them a screen cap on my app, etc  so they would have my order verified information. I can’t seem to get a response although I responded back to their email immediately.

Issue,  legs that it came with the ones in the front do not align  I tried all four in each various location The side brackets to slide the back cushion was over tightened so I had to loosen it to get the back to align.  The legs are the worse and can’t be fixed or adjusted by the consumer for risk of damage to the legs screwsthreads.