We received the propane patio heater about three weeks ago.  The shippers damaged the heater and it came very dented. Wayfair was awesome and offered for a free exchange, return or compensation.  We took the compensation and undented it as well as we could.  It's still not perfect but we were well compensated for the damage.  We set it up on our patio.  It works great and looks awesome with the other items we purchased from Wayfair.