Hands down the worst product I have purchased from Wayfair.  Aesthetically, the chair is beautiful, and I'm really sad it's not functional.  The chair has never said in any of the upright positions since setup.  Ive tried to lay it back and allow the mechanics to lock into place and no dice.  Even in the laying position its not laying.  

One star, because the delivery was great. Instructions and setup were very easy and the ottoman is nice as well.  I also like the pockets on the side, however, having to prop it up against a wall is not a good experience.