This was my first wayfair purchase and it didn't go as smooth as I had hoped for.  First they send the wrong rug and so I had to wait for the correct rug to be delivered. No problem things happen. When the second rug arrived it was much thinner than expected and would not lay flat on the floor which recreated a tripping hazard so I decided to return it. However after filling out the return form online I discovered after I pay the shipping cost to return it I will only receive a refund of $7.36 on a $$47.00 rug so it's not worth the trouble. I learned a valuable lesson the free shipping they offer when you purchase is great but returns can be very expensive.