This chair arrived looking like it had been around the world, however, unscathed.  I love the looks of this chair.  I am 5' 4" tall and found the seat  a bit long and my feet barely hit the floor. the back is not head supportive , comfortable enough,  (perhaps a trip to the hardware store for shorter legs).  The arms are low and if one is looking for a plush seat , perhaps look further.  I will say that hopefully the seat will soften with time.  I ordered the grey and it is a match for the picture.  The overall look is wonderful. It goes well with my decor and looks more expensive than the price I paid. It was on sale, and the construction solid.   I gave it a lowered score of 4 stars because of the comfort.  Delivery and service above par.  Thank you Wayfair1