Just received this coffee maker this morning. Packaged very nicely, everything was there. So I made my way out to the store to grab some fresh coffee and give it a try. The 4 in 1 feature is very nice. Perfect for our family. We don't drink much coffee, so the ability to do a mug or travel cup was awesome! The only downside we have come across is that it takes longer to do 5 cups than a regular size coffee maker. Overall though we give it a 4. [This review was collected as part of a promotion.]