VERY pleased with this chair! Its just what I needed for my son's small nursery. I'm 5'8", so I understand why people are upset about the back not being supportive enough. As a matter of fact, it was almost a deterrent for me, but I took a risk and it definitely paid off! With your feet up on the ottoman (slightly slouched down), it's heavenly, but otherwise, you will need a pillow to support your head/neck. It's such a great chair though and really, it's the perfect size for a small room - it was well worth the concessions I had to make (head support-wise). I just hope it holds up now under the pressure of my growing belly... my son is due in October :)