I bought this BBQ on June 30th and was excited to put it together.  Unfortunately there were several pieces missing (probably all from one package that was left out).  The lady I talked with at Broil King was very helpful, and I received the parts promptly.  This is an amazing BBQ.  My Father always owned Broil King BBQs, so I finally boughgt one for myself, instead of cheaper ones that only last a few years.  It's true, you do get what you pay for!  This BBQ is really solid, lights easily, and has perfect heat distribution.