Great chair which is why it gets 2 stars and not 1. Customer service experience associated with receiving the chair is the reason why the low stars. It took 3 weeks for wayfair to get off their high horse and ship it. A label was created almost immediately, it didn't leave the warehouse until 3 weeks later. When I asked for a refund, I was not allowed to get one because it had "shipped" except that it hadn't. I got a notification days after I contacted customer service that the product had indeed shipped. Wayfair completely messed this one up and I'm not sure I'll be back. When I asked for a supervisor, none was available and I was ignored. Wayfair has done nothing to make this right with me (an apology would be nice) and I will not be shopping here again.