It took nearly  seven weeks for my mattress to arrive, with the expected delivery date never updating even long after it passed. I understand that the pandemic slows things, but the lack of clarity was concerning.
Then, the mattress I received entirely different to the one pictured. It is about 5cm thinner than described, made from very obviously cheaper materials (I think some sort of tencel is the main fabric for the mattress cover), the components like the little air vents are flimsy and poorly set. It is a very noticeably inferior item to the one that I paid for. Response from customer service was fast, but I was told that they cannot replace it with the correct mattress as it is out of stock. So clearly it was oversold and quietly subbed in with a cheaper lower quality mattress in the hopes I wouldn’t notice. Shady and disappointing service.