Absolutely the worst customer service, we had moved and the bed was shipped at different times in 3 different boxes to our old address. We had to go 2 times to our old address, even after calling and changing our address, changing our address on Wayfair, calling to confirm multiple times. Guess what, 3rd box we requested over and over that it be sent to our new address, nope, after the package was lost and multiple calls to Wayfair still delivered to the wrong address 2 weeks later, I don't know what to do at this point, completely incompetent, also multiple damaged sections on the wood pieces of the bed.