This order was a disaster. It was supposed to be expedited and was sent ground. I was refunded the expediting fee but it was critical to receive this order as it was needed for my husband's discharge from the hospital The chair was missing 41, (yes 41)  parts so it has to be returned, which means we still don't have the chair my husband's doctor prescribed. Now I have to find a way to get the 110 pound chair to the FedEx office that is 30 minutes away. And, the delivery was not completed as requested at my home. A horrible experience that is ongoing.