I have had mine since 2008 and still love it. I have had 2 small problems: 1. The soap dispenser stopped working - I just called customer service and they replaced the part immediately. 2. Replacing the filter is pretty easy and I have only needed to do this once. When you do, you will find the small dome cover where the handle attaches is plastic - be careful not to crack this part or it will fit loosely. It's a thin plastic - boo.