(This review was collected as part of a promotion.) I bought it in May as my wife loves coffee. However, while washing we cracked the carafe and asked KitchenAid if we could by a replacement carafe. To our good luck KitchenAid sent us a whole new Drip Coffee Maker as we had registered our product. We really appreciate the gesture by KitchenAid and would encourage everyone to buy KitchenAid products not only because they are good but because their service is as good as their products.