We purchased this from a 3rd party after thoroughly vetting reviews on the various brands. The unit looks great, is not loud, and very spacious. Has a very clean, professional look to it. Looks great in our newly built wet bar in the basement. One con is that the front grill came bent and slightly damaged, but we suspect this occurred during transit since the box was sort of beat up when it arrived. I hope NewAir takes it up with their freight partner. Regardless, the Customer Service Rep I'm working with is replacing the part without issue and free of charge.