I purchased this in May as a birthday gift for my twin grandchildren. Today was our first time to use it. As per the instructions, the cream and milk were cold, right out of the refrigerator. The base had been in the freezer for 28 hours, it was frozen solid.After churning for 30 minutes the mixture was still liquid so I continued to let it run. I kept checking it every 15 minutes but there was no change to the mixture. The motor turned off on its own after running for 90 minutes. The mixture was still liquid. And, the lid was hot, it would not turn back on. I'm guessing the motor is burnt up. Come on Dash, you can do better than this!