"We've six large breed dogs. I think we know hair. When some kick starts a pulse, it's time to take care. The last poor machines would balk, bog and flare but, this breed of cleaner chugs what others won't dare. " Sadly, when ordering online, no correspondence regarding confirmation, shipping date or method, tracking or phone help was given. Even the website was wonky. So we purchased one locally, unsure whether or not we were actually getting one from Bissell. When it did come, not only were we bemused but, had to consider keeping it, just in case. After a few test drives, it became evident we would not need the second.