I really loved this machine when I first bought it in November 2017. I sew almost every day because I'm retired and love sewing with a passion. I thought I bought a good sewing machine and always trusted Singer Brand. It worked great for about a year, but then it started to skip stitches. I went to the manual and tried to adjust tension, it worked at first. Then, I thought I had cheap thread, so I bought expensive thread. It started jamming and looping the thread under the fabric. I have to keep taking off the throat plate and cleaning any dust that has gotten in there. It continued to jam more frequently and now I can't sew at all. I have given up and pulled out my old machine. I'm bringing the Quantum 9960 in for repair to see if he can fix it. I can't afford to buy another machine again, so this is really upsetting me. I wish I would have done better research before buying my machine.