We had our SE400 for just over a year before the water stopped spraying. Did the standard troubleshooting and nothing worked. I reached out for support and was told the toilet seat had to be shipped to California for service. Shipping and return at my expense because they can’t generate international labels. This applies to in or out of warranty products according to the cs agent that responded. Most people will gt years of enjoyment out of it, but if you live in Canada where this product is also sold and need service, be prepared. Word to the wise, keep the original toilet seat around so that it can be reinstalled while the Brondell is being repaired.