It arrived probably 3 days after purchase, really fast! What it dosen't say is its totally not assembled at all. Took me almost three hours to un-box and assemble it. Its beautiful and the flame is really cool. There is a down side, it does not heat. It is on our back patio which is protected by two sides of the house from wind, and yet we still don't feel any warmth from it. So, if your truly looking to heat a cold space, this is not your heater, you have to sit right next it to feel any warmth from it and it dosen't put off much at all. Very let down by that, since it says it heats a 20 foot diameter. SO, its basically just for looks. It gets a lot of compliments at our family get together's, especially the evening get together's, it really shines then, the flame spinning in the glass tube is really cool looking.