Came MUCH faster than estimated. Wasn't crammed in box so no fluffing was required. Installed back by myself with ease in less than 30 seconds and was ready to relax in it. Very comfortable chair. Any apprehension I had about ordering a piece of furniture without first trying it out on a show room floor disappeared the second I saw and sat in the chair. On a side note, both the customer service rep and the delivery driver himself from the shipping company were very friendly and had excellent customer service.