We've had this item for just over 3 years. We love it, however we recently had an issue where the refrigerator and freezer stopped cooling for no reason. To say the least we were unhappy about losing so much food. Ultimately after leaving it unplugged for an additional 24 hours per LG repair support, allowing it to reset, it is running perfectly again, we hope that this glitch will not happen again. Without this odd glitch, we would definitely have given a 5 star rating.