1st let me say I love the vacuum it's not my 1st shark and I'd order again but don't order by phone it took me 3 tries to get the right vacuum they kept sending the wrong one the people on the other end of the line were unbelievably difficult to deal with I finally after the 3rd vacuum got a supervisor there was very helpful until then I was ready to travel to Canada and go to there headquarters to find someone to help me.