Love the topper,but shipping process wasn't what I expected. Wayfair said delivery would be 9-11. 9-11 was told by wayfair and FedEx delivery would be 9-12. 9-12 wayfair and FedEx said delivery would be 9-13. It finally arrived on 9-13. I am not impressed. I live in apartment complex where packages come up a miss. I had to stay home for 2 days. 3rd day had to go to an appointment. It arrived while i was at my appointment. Makes me question on future  purchases.