Purchased this chair for my husband who is 268 pounds and he loves it. My son put it together without instructions. We found them afterwards in the pocket of the chair. The massage is just okay, but nice to have. The heat is good. The numbers are very small on the remote and hard to see, but overall the chair is a good buy so far. We bought the insurance but was surprised to read the motor is not included. Let’s hope it will last awhile.