Stopped draining (as in not working at all) on Friday April 21st with a tub full of dirty towels and water. Couldn't get service technician for 2-1/2 weeks. And not covered by warranty since not at a residence. Paid for service call and ordered parts. New pump came the day after service was scheduled May 16th. Rescheduled for 23rd. Now been over a full month without washing machine. Fortunately, we have a great handy man in the family who got the pump in and the machine working again. Would not recommend this machine if you have laundry with any sort of dirt or debris on it. Or, run a tub wash cycle after every load and waste as much money in water and electricity.