The Handy pros are always good - efficient, professional, good work, courteous, helpful, neat and clean.  Handy as an organization is a nightmare to work with - virtually no customer support - only reachable via email (and it takes a day or more to get a reply, often nonresponsive, confusing, or inaccurate).  If Wayfair intends to continue using Handy, it is up to Wayfair to fix this problem - and insist that Handy provide at minimum a customer support telephone line.