There are some ripple spots in the couch cushions like maybe the coushions were placed on bars and pushed down or something The stars are mainly for the delivery service… we were told two days in a row, already 1 or 3 hrs into our delivery timeframe that our delivery would not be making it. When I called to talk to a manager about our concerns she was very rude and made excuses instead of apologizing at all, literally the least she could’ve done. I had already taken off work for the delivery as it was between 9a-1p. Not finding out it wouldn’t come till  after 10am… although the delay happened the night before..