The two mirrors that we ordered for our master bathroom both arrived well packaged. The outside packaging was a bit damaged but the inside was protected. However, one came with some silver spots on one side--like something had been dripped on it, and both had dings on the back corners. I have been on hold waiting to talk to someone for over an hour now and still am waiting. It is frustrating. I hope we are able to use this as I love the look, but am definitely questioning the quality.