The mirror arrived broken all to hell! The guy I had to “talk” to to get a replacement might as well have been no one because it was a joke, didn’t say “sorry”, didn’t explain what to do next. Literally sent an email and said check your email then logged off. I cut my hand getting this thing back in the box. They have no idea because they didn’t even ask me anything. The box arrived with some thin foam around the outer edges…that is all the packing this thing has, worthless. The box itself looked like it had been dropped off a cliff on the way to my home. Why am I being asked to ship back this shattered piece of trash anyway I am positive they are going to pitch this thing in the trash when it arrives. It’s just one more thing I have to do in our busy life trying to move (this was for our new bathroom). I’m not hopeful that the next mirror will arrive intact at all! Wish me luck! So disappointed!!!!