I ordered and received this no issue, and packing was very substantial.  When I put unit together (easy), it had a gouge right on the FRONT of the bottom of the cabinet section.  No way it could have happened with shipping since that part was on the inside of the box, so obviously was packed that way.  Not happy!  As the package was over 45 pounds, I didn't want to ship it back if I could avoid it.  Emailed customer service and they shipped me another...no question.  Awesome!!!  Second one was better, but still had issues (missing floor guards on 3 feet and finish issues).  Used the two to make a decent one.  Customer service later emailed me and told me donate or destroy the bad one....(I'll donate it)  Made in China....and it showed.