I had some trouble with shipping where I ordered 9 boxes but Wayfair only sent me 5.  When I called they said that all of my tiles were shipped in 5 boxes instead of 9 and that everything should be there.  They were wrong and I ended up realizing it when my tiler was mid-job.  Fortunately customer service was helpful and sent me the 4 boxes quickly to finish the job.  My only other complaint would be that the tiles are not all the same size - some will vary by 1/16" here and there.  My tiler made it work, but it could be a problem.  Overall, I'm still giving 3 stars because these are beautiful tiles and the final result was exactly what I was looking for.