We really like our Opal 2.0. It makes LOTS of ice and the nuggets are so much better than refrigerator cubes. I really don’t have any complaints other than I would have liked more information on what to expect when the machine first makes ice. I experienced soft slushy ice whenever it stars making and thought something was wrong. After contacting customer service it took them almost three weeks to reply. By them I found out my answer through trial and error on the internet. That’s why I give 4-stars and not 5. But,  we really like our Opal 2.0!