First and foremost, I love the fact I could get samples (good size) of the material options to ensure the color blended with my living room colors.  The questions I asked of their Customer Service were thorough and courteous.  The people who delivered my sectional were kind and understanding, even funny!  But the sectional...what a gorgeous, beautiful piece of furniture!  The color was right on as the sample showed, the size was perfect, the material was so soft and comforting and I just love this sectional.  It was so easy to attach the Chaise to the Love Seat.  I just melted into my sectional!  I'm 5'7" and the chaise lounge was just right for me, I even had more room at the end.  I looked all over the local furniture stores and nothing could compare to this sectional!  Buy it!  You won't be disappointed!