I had the absolute worst time with this bed...I ordered 2 of these beds as a surprise for my twins and was so excited for them. One arrived and there was Zero hard ware included. Got on and talked to customer service who put in a request for new hardware to be sent, it was going to take A MONTH to receive this new hardware. In addition to the hardware missing, there was multiple scratches on the side boards. Ended up getting sent another bed...as we are putting the beds together 2 of the screws just randomly snap off while trying to secure the top bar with no extra pressure being put on. This was very concerning since this piece would be over my kids head while they sleep. So I had to go out and spend more money to buy new, sturdier screws to assure it was safe for my kids. The beds look nice now that they are safely assembled but I wouldn't recommend this bed unless you intend to replace some of the screws for safety.