I had to return two processors as I could not get them to work. Same problem both times, nothing happened. After talking with two of your representatives, and returning one processor and waiting for the arrival of the third to return that the second one, the third would not work. Finally, the third representative went through the set up. Neither of the first two had tried this. Your manual does not say where the placement of the cover needs to be to activate the processor. It is locked in place but not activating the machine in another position. It may seem obvious, but the manual does not show where to have the placement. [This review was collected as part of a promotion.]