The shape of the bowls was a happy surprise.  I really got this set for the dishes, but the mugs feel good, the bowls are wonderful and the plates are just what I wanted: simple with a subtle rim pattern.  It feels elegant.
There was a small glitch with a few broken pieces the first time, but the Wayfair staff quickly fixed the problem and I never felt anything but awe for their politeness and efficiency.  I have felt much more comfortable about ordering other things now due to their attention to detail and concern for my satisfaction.  What a great company.