My experience with e-Luxury is the stuff of fairytales. We have a firm mattress (my fire-breathing Dragon) which made for difficult sleep as I have fibromyalgia and dealing with our firm mattress was a nightly battle in which I usually lost. My knight in shining armor (my husband Al) conceded to buy a mattress pad for his princess. So I picked out one by e-luxury with not a lot of hope that it would be the answer . However the  extra thick bamboo  mattress pad is fantastic! Even my knight has conceded that he is sleeping better! Their customer service is that of a fairy godmother. And we all hope to live happily ever after!