The packaging for the pillow was minimal and I so appreciate that. I have used it for the past couple of weeks and it's pretty comfortable. I'm a side sleeper so I use it as my "cuddle" pillow. I think this pillow would work better for a back sleeper. It conforms to you head and body. Overall I'm very please and will probably order another to match the one I have. 

Large surface area, comfortable, minimal packaging.
Not the best for side sleepers, takes a while to ship.