Packed so tightly in box that I was not aware the pot was strapped to bottom.  Accidently pulled too hard on the top and the boxwood was loose by the time I was able to get it out of the box.  Probably my fault but I wish there would have been some instruction on the outside of the box showing that you needed to cut the plastic straps on the bottom before tugging.  The plant was leaning a bit but was easily fixed by shoving a few toothpicks in  the base.  The green moss that covers the fake dirt is not very realistic but I just covered it with some of the loose leaves that fell off as I was trying to get it out of the box.  Otherwise, it was beautiful and would order again from this brand.