We love the contemporary styling, which suits our décor perfectly. It is very solidly constructed, and thankfully arrived without any damage. The "flames" are quite lifelike, although they flicker at a slightly faster than natural speed, but that's hardly bothersome. The factors that kept us from giving it 5 stars are that a) it arrived with no installation or use instructions, and while no assembly was required installation was hardly a breeze, b) the switching system is somewhat confusing, an issue that an owner's manual would have eliminated, c) the LED lights on the sides are cool white and would have been more appealing in warm white, and d) it makes a humming sound when the flames operate, which is noticeable in a quiet room, but isn't if music or the TV is on. All in all, we are pleased with our purchase.