Full disclosure — I’ve only had this sectional for about 5 days, but so far, it is wonderful! Delivery was fast and the guys were great. My apartment is on the third floor of an old house (1800) so the stairwell is narrow, and the couch did not fit up it, even out of the box and in two pieces. They were able to get it up through the emergency egress, but it wasn’t easy!  Regardless, the sectional is comfortable and can fit four adults easily. It’s not a sink in kind of couch like others have mentioned, but it is definitely comfortable! I prefer it on the firm side for my back. Only downside would be that if you are really tall, the back isn’t very high for back support. I am 5’7 and it’s fine.