When we received this sofa and chaise, the box was damaged, and we were concerned when we open the boxes the back of the couch was ripped. We called Wayfair and they would only give us a small portion of a discount. They said we could return it however, that would cost a lot of money for us to send it back and then to wait for another one to arrive. We had sold our original coach and we did a week or so for this, so we didn’t want to go without a couch again not very happy. Customer service was poor. I’ve had other items come from Wayfare that the boxes have been damaged. I’m not sure who’s shipping these, but they sure are not taking care of the product. They are delivering I expected more from Wayfare than a fraction of the cost I paid for this.