The item arrived intact. The instructions were good - step by step with no hangups. Two complaints: 1) the screw holes for the lid hinge seemed to be placed too low. The back of the seat is kinda rubbing when you open it. I'm worried about long term wear and tear. 2) the cover for the lid cushion is not taut, and there is a bit of a bubble on top. I can easily smooth it out, but not ideal.