This couch is a five. Its firm but comfy, its true to what you see online. You will not be disappointed. It took me a minute to figure out the back pieces to make it left or right hand but after that it was a piece of cake to put together. This couch looks more expensive than couches I bought for three times as much.  I was informed through text of my delivery window and was able to track the truck. I will be ordering more from wayfair. Very pleased.