Wayfair's customer service is excellent. I was unhappy that the chaise cushion was not exactly as described (2" shorter), probably actually due to the manufacturer's description and not necessarily Wayfair's fault. I didn't want to go to the hassle of shipping them back, and the customer service rep offered me a very nice discount, satisfactory enough for me to be able to live with the cushions. I would give them five stars if the cushions had fit in the first plalce.