I was hoping the negative reviewers were just unlucky, but they were right. The item itself looks fine, quality is fine (for the price). However the top and bottom pieces both looked like the had been dropped on the corners. Crushed and paint flaking off. The exterior packing box was undamaged. I called for a replacement and it took 5 days to arrive. I had to dispose of the damaged item myself...no easy task. The replacement item had the same damage on the same pieces. I have to dispose of these huge pieces too, and they're sending me replacement parts instead of a new item. Hopefully these will be inspected before shipping and actually arrive intact. Unfortunately it's going to be another 9 days before they arrive. So basically 3 and a half weeks to get this, assuming they arrive ok. Never going to buy something from this manufacturer, and honestly it makes me not want to use Wayfair again either. Last item I bought (much more expensive) also took 3 tries to get it right.