First the good. Delivery was prompt, and Wayfair kept me informed. They were a pleasure to do business with. The piece is very nice to look at, and looks good in our bedroom. The reason that I gave this product only three stars is due to the misrepresentation of the rack being a 10 pair storage unit. If you place the shoes as a normal person would, the unit holds 5 pair of shoes. If you have smaller feet like my wife, 7 pair of shoes is the best you can get if they are very narrow. I wanted this rack for me, size 11W. The only way that I could possibly get 10 pair of shoes on this rack would be to lay 4 pair side by side on the top of the unit. Then it is no longer the beautiful piece of furniture shown in the picture. I feel the product manufacturer should have put a warning on the size of shoes it would realistically hold.