It's what I expected. I like this chair very much. It's a nice quality and a good value, it's a little stiff but I think with use it will get better.  It looks good in my office and it is unique.  Much better looking than a big black chair. This company is great.  There was a flaw in one of the arms and I took a picture and in two days they sent the arm replacement. Great Customer service. I have already recommended this company to a couple of friends.