It took a bit longer than expected to arrive, but casper gave us a small discount due to the delay.  We previously had a pillow top that was exceptionally soft, but small, so we were excited to be getting a larger bed.  I have to say it's not quite as soft as I'd hoped, though it's soft enough.  Compared to our old bed I'm still trying to decide if I like it more.  If you prefer a firmer bed I'd say this runs more on the soft side, but not as soft as a big euro pillow top (like a 6/7 on a scale of 1-10).  Overall, I think we're happy, but we are still trying to decide if we'll keep it or get something softer, especially if we can get a better price.  I haven't had time to comparison shop yet, but we will see.  It seems to offer good support and I haven't had any sleep issues with it, but I feel like it's a lot of money to spend to not be totally in love with.