Just received this chair today. I have to say I like the way they package the chair. It's very efficient and sturdy by just adding extra think cardboard L-bar all around the box. Ok, back to the chair, I LOVE IT! It's so easy to put together, stylish and comfy. I actutually like the fact that it's not too soft, I really like that it has great support to my back. 
I wanted to order more since I like it so much, and all of a sudden I realized the price has been dropped for $23 since I ordered it last week. I was obviously upset, so I went on live chat with Wayfair customer service. Then Ashely from Wayfair refunded the price different jus like that. I didn't even need to argue or anything. I just told her what I found out and she just refunded it right away. This is such a wonderful experience from Wayfair!!! I'll certainly come back and buy more. 

Pros: Easy assembly, stylish, great support, great customer support
Cons: None