I ORDER from WAYFAIR all the time and am usually 100 satisfied with my purchase. 
HOWEVER, THIS has bed. the BIGGEST DISAPPOINTMENT ever!  I purchased this chair AND PAID EXTRA to have HANDY install.  4 WEEKS LATER and my chair STILL IS NOT INSTALLED!  The company Wayfair has partnered with for installation has failed miserably- might as well return it to Wayfair.  once this gets resolved, no doubt this gorgeous chair will deserve a 5-star review. I wonder, will Wayfair reach out to me  Stay tuned!