I did not receive all the pieces to make the bed. Missed most of the wooden components. Called to let them know that I was missing parts. Customer service promptly ordered the missing pieces. Later I received an email that I was given a partial refund because they are not sending the missing parts. Here is the problem, I'm being charged for a parts of a bed frame that is useless with out the missing pieces. Only a partial refund because I received parts of the order which is not usable. Not happy and hesitant about ordering anything that has more than one box.