THE worst instructions ever!  Unless you are very experienced in installing chandeliers, DO NOT order this item.  There are some steps that the manufacturer fails to disclose altogether!  Thankfully my brother-in-law knew what to do…we certainly couldn’t rely on the instructions.  And even then, he had to improvise at times…terribly frustrating experience.  I gave it four stars solely on how it looks.  Take that out of the equation, I’d only give it two stars.