ugh it came with a black stain that is extremely hard to remove (we're about to give up on removing it because at this point we're just creating a bigger mess) and a bent piece we had to get tools for to fix which was a hassle. the stitching was also a little off but we were able to tuck a few pieces in and cover it with big fluffy pillows. Have to give it a 3 because the stain really sucks since it's so light in color. called customer service and they handled it super quickly and were just so awesome about it - really appreciate the customer service at Wayfair.