The delivery came earlier than expected, and the delivery people were nice enough to take it all the way to our apartment door. The end result is cute and seems sturdy enough. However, I was missing a footboard leg and the instructions were hard to follow. My partner and I took a few hours to build it. Many pieces/holes were not flush. We had to shave/drill some holes to be bigger. The manufacturer does not offer replacement parts, and I did not want everything to be dumped, so I kept it for a partial refund. The customer service rep was polite.