I am very pleased with the quality of the bed and it is beautiful.  The bed arrived on time but we quickly discovered that the foot board had no holes and thereby was a disappointment   I was dismayed to learn that Wayfair could not just send a new footboard; they had to send me an additional bed.  A complete bed!  Through no fault of their own they purchased the bed from the supplier and they had no choice.  They sent the second bed to us promptly 

Pros: They were very professional in our email exchanges.  They suggested that, after I use the good footboard, I donate the bed to charity.  That is what I will do.  They also offered me a 20% discount if I accepted the bed "as is".   I wanted, needed and
Cons: Fortunately I had ordered it long before my guests were coming and I had enough time to constuct it for our guest bedroom.  I wondered about the process if I needed the product sooner.