very thin and hard to flatten.... we got a completely different size under 2'2'' by 9'6'. when calling customer service they tried to make it like they were giving us a deal for free return shipping and were quite rude. we asked to speak with a manager as 4 of 4 packages received were either wrong, misleading or damaged... we got transfered and the line went dead. this is the poorest service i have ever received from a company.