The chairs are comfortable and work easily. My rating is based on the fact both chairs had scratches all over them. In fact, I have 18 pictures of the scratches from both chairs but for obvious reasons didn't post them all. It seems apparent chairs had been returned.  The chairs had been adequately wrapped and protected so the scratching wasn't from being shipped. They were either used and returned or the manufacturer has very poor quality control. The box was also a wreck, it had three holes in it and one side was barely taped together. The wording on the box states that you need to send back your product in the box that it came in,  which leads me to believe that these chairs had been sent back in the box that arrived to my home. This is my first purchase from Wayfair and I'm more  then a little disappointed.