This is my second cage bought from Wayfair in the past year, both are this manufacturer's models. Very happy with Wayfair's customer service. This cage arrived recently and the box was badly beaten up. When I took the pieces out I noticed one leg was bent. I was able to put the cage together but it had a wobble to it. I notified Wayfair informing them of the damage in transit and they immediately shipped a replacement without me even asking for it. The second cage arrived with no issue. I remain a Wayfair customer and very happy with their service and fast shipping. This cage is excellent for medium sized parrots, lots of space and well built which is why I continue to buy this manufacturer's cages from Wayfair.