We had trouble on delivery of this - they sent 2 duplicate part boxes twice so we were quite delayed in getting it set up. That being said, the customer service at Wayfair was some of the best I have experienced. When I finally called instead of emailing (after the 2nd wrong delivery), the rep was amazing. She got everything sorted out, didn’t require us to deal with sending back the excess pieces and credited us most of the purchase price for our trouble. This experience has kept me coming back as I feel confident I can get a meaningful resolution if by chance I have an issue with an item. 
The bed is great for the price. My 18 year old nephew utilizes it with no issue. It Can seem a little wobbly, but so has every metal loft bed I have Ever seen.