Wayfair shipped the heaters very quickly, and is customer service has always been good. The box indicated they should have had a heat shield that wasn't in the boxes, but since the models I already have work fine without heat shields, I didn't complain.
Although these heaters don't generate instant heat, they do a great job warming a room given adequate time. I have them in the bedrooms and they keep them at a good sleeping temperature. They are very easy on the electric bill.