I ordered this hanging chair and the box arrived with a gigantic hole in the side and 2 very important parts missing. It is completely useless without the 2 parts. I contacted customer service and they are completely out of stock and did not have replacement parts so their first response to me was to offer a 15% refund after returning the 80lb box to them. What???! After more pressing they finally offered a full refund after 30 days if they do not receive more in stock or more replacement parts by then. And indicated I do not need to return the box. Thank GOD!