The swing itself is awesome and is sturdy and very good quality however it came without the tree straps.. I called and they were very helpful and polite and sent another one out right away because we were having a party over the weekend.. the replacement came came right on time for the party but unfortunately the tree straps still were not included! Very frustrating! So needless to say there was no swinging for the young ones at our big party. Still need to get this resolved. The reason I chose this swing in the first place was  because it was supposed to come WITH the tree straps, where with other swings you had to order them separately... But now I feel like I may just have to order a set of tree straps separately anyway and just be out the extra money as well as deal with the disappointment of not having had the swing set up for the kids at our party.