I bought my NewAir NAC14KWH02 air conditioner last year to replace another one that had sadly gone to appliance heaven. It worked amazingly well right out of the box and cooled my living room really fast. I enjoyed using it all last summer and for most of this summer. Unfortunately my a/c stopped blowing cold air over the weekend. I contacted NewAir customer service and they were very kind and detailed about helping me clean the unit - filters, a/c fins, etc. When the cleaning didn't work I finally realized that I wasn't hearing the compressor anymore. Basically the Cool and Fan settings were exactly the same in terms of sound and temperature. I contacted NewAir customer service again and offered to send me a replacement unit. Mind.blown. I couldn't believe it. I thought I was going to be told to go buy a new one. Thanks, NewAir for the amazing customer service and for standing by your products! You've won a customer for life!