I purchase my bed online and would never do that again. I read the reviews about great customer service and don't know where that came from. I literally called 5 times and could not get a single person live online. The bed is fine, but was pricey and to spend that much for a bed and not be able to speak with anyone live a disgrace. If you're going to by this bed don't do it directly with them. Buy from someone who you can speak with live.