Look, this might be my fault, because I accidentally broke part of the product while putting it together. However, it broke SOOO easily and now the fountain doesn't work the way that it should. I was semi confused by the instructions and it wasn't the easiest thing to put together. Also, it's HUGE (if you have several cats thats probably a plus). I am still giving four stars, because it is potentially my fault that the product doesn't work as it should.