We  love the hutch and loved the shopping experience even more. When I was concerned about all of the parts being delivered (the top of the hutch was delivered a day after the bottom) I called customer service after 7pm and a wonderful gentleman (from Utah) answered and helped me get to the bottom of my confusion. It was easy to order online and I could not be happier with the customer service. It is always a worry to make a big purchase from a new company. This was our first time shopping with Wayfair and we will definitely be back. The only reason we didn't rate our hutch 5/5 stars is because my husband noticed minor denting on the front of the stainless steel counter top. It was so minor that I did not notice it at all and had to really stare to see it. My guess is that happened during shipping. I don't think our UPS guy was very gentle with the package.