At first glance the chair is lovely ... although it looks nothing like the picture in terms of colour. The wood is walnut, not dark oak, and the yellow pleather is very mustard, not as bright as shown. I had a replacement sent as the veneer was badly damaged on the front and side, and I have replaced the castors with skate castors as it doesn't roll across matting very well. The metal feet are not 100% level either, so the chair rocks very slightly. Unfortunately the replacement item also had defects! The base plate screw holes are not in exactly the right place, so the chair is very slightly tilted to one side. All in all a manufacturing quality fail. It's a shame, it looks lovely but the quality is pretty poor.