I love Hefty and was upset to see that after a year, the lid on my trash can wouldn't stay closed.  After looking around to see if I could just purchase a new lid, I decided to contact customer service via email.  I received a phone call the very next day and after a lovely conversation was told no problem, they would send me a new lid.  I have received my new lid and am once again a very BIG fan of HEFTY and will only buy HEFTY.  If I could give a 100 stars I would.  Thanks HMS!!!