We have had different brands before, but this one is the best ever. I really like the flow rate - it actually has a decent flow rate instead of a dribble. The tray is big enough to set a cup on it and it has enough depth so that you can fill a tall glass without angling it. The hot is hot enough & the cold is cold enough. It does not have storage underneath, but I never really used that anyway. It is taller than most of the others. The child resistant hot is easy to use - just press the button first and then use the cup to push the lever....some of the other brands have hot water configurations that are difficult to use, but this one does not.