We received the island at the beginning of December and the box seemed in relatively good shape. Nothing was majorly damaged. We waited until Christmas Eve to open it as it was a gift. When we went to put it together the counter was cracked. I tried for three days to order a replacement top. I still have not received anything back from customer service. My mother was really excited to get this and now cannot use it. It is a little depressing.

Pros: Arrived quickly
Cons: Damaged