After reading review after review, we settled on this particular deck box. First delivery had a cracked panel so we could not put it together like that. After requesting a replacement panel, and being told that was no longer available, Wayfair sent another entire deck box. This one was perfect. The plastic is of sturdy quality, enough to withstand the rubber mallet pounding while putting it together. The black version has a slight wood grain and I like it. It took us about 45 minutes to put together, slow and steady and we found an instruction video online that was really helpful. Everything came together nice and tight in the corners and it works just how it should. The lid has a nice glide to it but snaps shut quick at the end. Cushions from the 2 patio chairs we bought at Wayfair fit right in and there's room for more. I'd say, with Wayfair, if something doesn't go right the first time, let them know and be patient, they usually come through.