I was very skeptical after reading the negative reviews but I am pleased with this product. The color is amazing, the ease of use is great. It fits perfectly in my office and folds out nicely to a twin. It is not as comfy as a pillow top mattress, but for a convertible chair this works perfect. I would say it's more comfortable than a pull out couch. For guests, I fold up a king size down comforter for extra cushion.