I received the umbrella and noticed a slight tear in the top and the cover to the base wouldn’t lay flat. I reached out to customer service and they offered 15% refund. While I appreciate the offer, I didn’t think it was fair due to the fact that the tear will more than likely get larger over time. I may be sending it back which is more of a hassle, but I’d rather an item with no tears. 

The umbrella itself is nice and I would purchase again. The 3 stars is more about my experience than anything.