Love the ice this machine makes, small soft nuggets.  The machine makes the ice fast, and is quiet.  While I give this machine five stars, there are two things to understand if you are interested.  You should have a gravity drain, there is a pump option ($500), but if you lose power for an extended period, you have an issue. Make sure your plumber understands how and where to install the drain, and you have access to position the drain if you need to pull the machine out.  We ended up putting an access panel in the cabinet next to the ice machine.  Second the door is not included.  You need to order the right door panel for your install, and additional $300.  Know what I know now, I would recommend this ice machine, just know it is not plug and play.