The pillow is very supportive and comfortable for the first few nights but it goes flat very fast, within a week actually and once it did, I never got it back to the way it was. I fluffed it, massaged it, it just won't get it's shape back at all. The way it is now is awful, wake up with neck pain and back pain because it's such a flat, odd angle. I would not recommend this pillow! We actually have 2 of them and the same issue happened with both, so this isn't an isolated incident!