My husband dropped one and cracked it, and I immediately orderd another one (yes at our cost).  We then hung the 2nd one and it hung nicely, however it had surface scratches on the mirror.  I phoned Wayfair and they agreed to send out a replacement free of charge.  We took a better look at the one my husband dropped and the mirror surface also had quite a few scratches but I didn't want to call back and expect another free replacement.  The next two we received were in mint conditon.  The original two we are hanging onto in case someone we know wouldn't mind having 2 with surface scratches.  We bought a new side panel because when my husband dropped it, it was the side panel that shattered and was replaceable at a local glass shop for $15.