We were excited to get this ice maker as we finished our basement.  When it came, the front door was warped and we reached out to the company (VEVOR) in June 2022... after many promises of getting back to me and getting this issue resolved, we are still in the same predicament.  I have sent them video, pictures and details as requested.  Just emailed them again today asking for some assistance (as has been promised) and put in a phone call, after being on hold for 45 minutes was told we need to contact the seller.  I think that if we did not have a faulty door, this would be a great product for the price, but that being said... we constantly have wet ice as it is always getting air through the gap in the door. Would love it if someone would stand behind this product and help us out.