We have been looking for a sofa bed that would be small enough to be maneuvered through an entrance with limited space, and this was our second effort. This couch made it through without any problem, and is lovely in the room. It is a firm couch which I prefer to overly soft ones that offer little to no support. It is not hard or uncomfortable to us. The bed opens and closes easily. We upgraded to the memory foam mattress, and it is very comfortable. I will feel confident that guests will be comfortable sleeping on it. We are very happy with the quality of the product and the service.