These arrived very fast. One globe was broken and I used the app to address the problem. It gave me three options. I chose a replacement. I didn’t really get any info back or an email BUT I could see that it shipped out same day and I had a replacement in three days. All globes intact! I honestly don’t order from companies if returns are difficult because we all know things get broken during shipping way to much. Wayfair handled it well and fast! Lights not installed yet. Will try and update with photo. They look great thiugh