We received our unit a couple days ago. It was packaged so poorly, it literally looks like someone let it all drop out of the box and then shoved it back in. Every single piece is damaged. We're also missing crucial parts, and some of the nails are bent. The instructions have a printing defect and are impossible to read. Wayfair has been completely unresponsive and we've been on hold for hours and hours over the past two days. I know we're all in tough times right now, but if you aren't able to provide customer service right now, then don't be selling your furniture right now. Wayfair, contact us for a refund.