I have to say that I was very impressed with this Sofa and the delivery & set process. I am an Interior Designer so I am very familiar with products and getting them to and from. I was in need of a specific size Sofa and Chaise for my basement, that would fit down my stairwell. I wasn’t looking to spend a fortune, however, wanted something decent. I found this one and although I was a bit skeptical, I decided to pull the trigger. I paid the additional fee to have it brought down to my basement and have it assembled. I was beyond satisfied with the service and even more so, with the product! It’s a little firmer than I usually like but it is a decent quality for the price and looks very attractive. I just need to add some nice pillows and a throw to finish it off!