This was a Christmas gift.  We assembled it on Saturday 12/26.  It was everything we wanted and expected - beautiful.  After assembly, we picked it up to place is and the glass shade collapsed through and fell to the base.  We contacted you, sent you a picture, and you promptly sent off a replacement which we expect to receive shortly.  Your representative was a joy to deal with, very friendly and easy to work with.  Great experience.  Can't wait to receive the replacement - thank you!