Delivery was fast and drivers were on time and very efficient and courteous. The couch was relatively easy to assemble however it took considerable effort to get the ottoman cusion out of the underneath of the ottoman. It was very firm and I had to brace my feet on either side of the ottoman to pull it out. The color is much darker than the photo but it actually worked to my advantage. It doesn't show pet hair. Overall I like the couch but I'm concerned that ober time the fabric will wear thin as it has already begun to pill and shed just from sitting on it and I've only had it a week. Also, the section piece has cuahions that are larger than the rest of the cushions so the couch looks lile two seperate pieces.