It does a great job of washing.  It still has a metallic smell to it even though we have had it for 2 months.  I haven't had a chance to figure out how to change the settings yet.  The top rack has a feature where you can put small cups in 2 layers, but we don't have cups that small so I never use that feature.  I was thinking about taking those fold down levels out.  I do like the 3rd rack.  Interestingly, in the paperwork, it suggests to use this for silverware, but I use it for oversized utensils, and I put the silverware in the bottom rack holder.  I love how quiet it is.  Most of the time I don't even know it is running.