3.5 Stars 
The first time I received this item resulted in a terribly inconvenient situation. One part of the pole was defective, the screw section of it was bent and I couldn't put the table lamp together. I contacted customer service and they offered a replacement, which was great but then I had to repackage the whole lamp (which was a pain) and take it to a FedEx location. Everything is fine with my second lamp, but the remote doesn't work sometimes :( 

-3 Stars for defective product 
-1 Star for faulty remote
+1.5 Star for good customer service
+1 Star for variety of light settings