The quality of the chair is bad, especially the headrest. The headrest has scratches on it and looked like it would fall off any moment. 
Later had a really bad experience while trying to return the product, as I was trying to disassemble the chair I couldn’t disassemble the bottom part of the chair and when I tried reaching the customer support - the agent was really rude and constantly said that she cannot help me in any way and I somehow had to disassemble the parts even after me specifically telling her that I am unable to. 
My first experience with Wayfair was a bad one!!