Ordering was easy. The shipment came within 3 days.  The mattress expanded fully within 24 hours.  There were no harsh odors.   The bed was rated as medium, but it felt softer than medium to me.  When I sat in the mattress (on a sturdy platform bed), when I tested the bounce, my body sank into the mattress more than I experienced with my Temperpedic Cloud and my Alwyn gel memory foam mattress. I have no complaints, but it is a guest bed, not one I sleep in nightly. When Sutton in the corners, the mattress sank in in 4-5 inches. It's not how I sit on my bed, but I tried it, because of feedback from other reviews.