I bought this chair in gray and like the color a lot in our office.  Unfortunately, the initial delivery arrived damaged and parts of the chair appeared to have been used.   I notified Wayfair and to their credit they shipped me a total replacement without question.   The replacement arrived in near perfect condition.   My only request is that the directions be a bit more comprehensive and not so simple.  I didn’t have any trouble assembling the chair but that type of thing is easy for me anyway.