Lamp appeared to be packaged very well. Upon opening the box, I noticed the styrofoam was all crumbled and crushed. Assembling the lamp was easy enough (for anyone who has screwed together a basic floor lamp). I barely glanced at the instructions as it's pretty intuitive. The bottom of the base of the lamp was filthy with dirt and scratched, and the top section of the lamp "post" wouldn't screw together because it was broken. Dirt I can deal with and figured I could just superglue the top section/the arm that swings out since I assumed the return process wouldn't be worth the hassle of cramming it back in the box and shipping it. I started the replacement/refund process and was credited an amount (back when I assumed I could fix it myself). I then noticed the arm itself was bent and the lamp shade was way too heavy for superglue to be effective. The lamp itself actually works. Otherwise, the one I received was junk.