This is a very comfortable chair.  Very well cushioned and feels great to sit on.  Fabric is high quality and soft. As for the four stars - the first chair we received had a broken plastic piece that made the arms unusable. We had to return but rather than sending out a full replacement, the manufacturer sent over a new base.  The replacement took about four weeks to receive which was an awfully long time to wait for chair when you don't have one.