Ordered 10 chairs and 9 came perfect. One the leather had some cuts in it and it was wobbly as one leg was short. A few seconds remedied that and a new chair is on the way. I bought one of these 7 years ago and it is still in good shape. They make you sit up straight but are comfortable for the back. The seat could be a couple inches deeper, but for the price I feel they're a great buy. All my clients had positive comments on them at my hair salon.