I ordered this bed and no one told me I needed to order the “mechanical parts” for the bed separately. I started assembling it and then instructions called for parts that were not included. I called the manufacturer, they said I needed to order the other parts separately. None of that made sense to me, I knew to order the mattress, as it clearly stated that mattress was not included however, the order said nothing about ordering more parts for the bed. Very disappointed. But I finally got it packed back into the two boxes of came in and had it picked up for return and was reimbursed, I still had to pay $120 to send it back but it was either pay that to ship it back or pay another $800 for the remaining parts to use the bed.