I was severely disappointed with the service provided. The bed arrived on Friday 25th October, with no sides to the bed and missing a screw and a handle to lift the ottoman. It had almost double of every other part in the boxes. I rang and spoke to a lady who was very helpful, she ordered the missing parts to come thought they would arrive on Monday. This was very inconvenient for me as I had arranged for someone to help me to make the bed on the 25th. But then wouldn’t have anyone to help me that day. I then received an email from Hermes, saying it would arrive on Thursday 31st (when I was at work) with no option to change the date, luckily my neighbour was in to take the parcel. I then assembled the bed by myself as it was late being delivered I had no one to help me. After 4 hours of assembling the bed, I put the strap on the end of the ottoman and when I tried to open it, the strap just snapped. Very disappointed, is there anything that you could compensate for this inconvenience?