Well I didn’t buy a open box chandelier fearing damage and no return . So when we went to hang our chandelier there was a dent on it. The box was a mess and the packaging was all just as  bad. Needless to say my husband was able to pound out the dent. He said no way would we be able to return it. More trouble than it’s worth. Moral of my story next time don’t pay more for a closed box cause u can still have damage.