We experienced some difficulties with the assembly instructions, and a defective part, but all was resolved to our satisfaction, in a timely manner, by a very professional customer service representative.  Thank you, Amy.
Once built, it works like a dream, and with a Memory Foam Mattress, our guests are very comfortable (our primary objective).
I recommend Wayfair shopping, as we live in a remote area and personal shopping is challenging.  This company takes the unnerving aspect out of online shopping.