UPDATE: After a couple of calls, replacement parts were sent. Quality of the chairs is fine, they are semi-comfortable and wipe clean.  The box came damaged with 3 chair legs sticking out.  Attack us over 2 hours on a chat to get replacements. The customer service rep wanted us to arrange return shipping on our own and pay for it. The problem was not our fault that your delivery company damaged our chairs.  Also, it was obvious the customer service rep was distracted. We're doing something else because the interaction took so long.