The delivery was extremely speedy. The packing of the rug was superior and made it easy to unroll even though it was a large rug. I was able to manage by myself and I am over 65. I am still trying to decide if I like the rug because I am disappointed that there is not enough contrast. I expected the bacground yo be lighter. However it is growing on me and my husband. I spoke with a very nice person on the phone who explained the return process which put my mind at ease.