My chest was delivered exactly when I expected it; however, after removing it from the box I noticed that the bottom drawer was damaged and another one had a slight scratch. I called customer service and she was very polite and immediately placed an order for 2 replacement drawers. The next day I received an email telling me that those were not available and that they would be sending me a replacement chest. I received that one within 3 days. This one was in perfect condition. The color was very rich and goes perfectly in my room. The only drawback is that the drawers are a little shallow and it's a little difficult to reach to the back of them plus I can't pull them all the way out. It can't be beat for the price.