Overall, I am very pleased with the product but very frustrated by Wayfair's POOR customer service. One of the three stools ordered arrived with a defect- the seat appears to have been fabricated backward causing the seat to tip forward  oddly. The same day of delivery, I contacted Wayfair through thier website's customer service portal, explained the issue and provided photos. That was nearly 2 weeks ago and NOTHING. I have called thier customer service number now no less than 6x and was on hold each time 10-20 min waiting before I gave up. There does not appear to be another way of reaching a representative. My next step will be to dispute the charge with my credit card. Too bad because I would have much preferred simply getting a replacement stool so all three would be matching and useable.